I ordered an 8700g last week from T-Mobile and it arrived today. SIM card already inserted into the unit. I paid no attention to that and started charging the phone as I was instructed to do so...
Anyway, I went back to the unit and tried to make my initial connection to the T-Mobile network and received the message "Please Insert SIM card" on the device. I knew the card was already in there but I checked the manual, and then checked the device -- and it looks like perchance the SIM card is upside down in the unit. (two goldish boxes are able to be seen on the card side that is exposed).
I can't remove the card -- it's stuck. I'm not sure if it's because the card is backwards or what...
Any suggestions? How seriously can I damage the unit (or the card) by applying more force?
I didn't think that it is possible to insert the SIM card incorrectly. One corner is notched and should match up with the device SIM card holder. I can't remember which holder the 8700 has so I can't comment on how to remove the card. Dont want to break something if I tell you incorrectly.
Like I said, the unit was this way when I got it - I was a bit surprised too.
No picture -- though I should have took one. I've been able to use some force and remove the card without hurting anything. The problem is with the card in the proper way now, I am still getting the "insert sim card" error.
What I would suggest you to do is take it back where you got it from and tell them that when you purchased the device the SIM was already in it and you can't take it out. They should replace it or something.
It sounds like he ordered online or via phone. They most likely put the SIM in the phone for him and helped getting it setup so it would be ready to use out of the box. Just a guess though.
I switch between the 8100 and an 8700c. I have found that the SIM card slot on the 8700c makes for a very tight fit for the SIM card. The first time I tried using it, the BB stated that I needed to insert the SIM. I found that I had not pushed it in far enough. As far as getting it out of the 8700c, that is tough. It is such a tight fit, that the only way I have been able to remove it, is to borrow a pair of my wife's tweezer and carefully pull it out. Not the best way I know, but my fingers just can't grab it.