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Old 04-29-2008, 10:41 AM   #1
halflife78
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Default ALERT: Issue with T-Mobile Data Service

Please Login to Remove!

Got my contact to check out the data issue I seen this morning, see below:

Yes, there is a data outage affecting all markets.

EFFECTIVE DATE: 4/29/08 OUTAGE TYPE: BlackBerry, Data, T-Zones
.................................................. .................................................. .................................................. ..................................................
MARKET AFFECTED: All
.................................................. .................................................. .................................................. ..................................................
CUSTOMER IMPACT: PROBLEM: Subscribers Subscribers with a Blackberry and other data devices may only show lowercase gprs and will be unable to use data services.

MARKET/SERVICE IMPACTS TO: All Markets.

CAUSE: Unknown

RESOLUTION: Our engineers are working on a resolution.
RE: 972483/360354.

Added by SH @9:15AM EST 4/29/08.
.................................................. .................................................. .................................................. ..................................................
ETR: N/A
.................................................. .................................................. .................................................. ..................................................
ACTION STEPS: Please do not call or transfer to Technical Support, advise the customer our engineering department is working on a resolution.
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Old 04-29-2008, 10:51 AM   #2
enrich2u
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T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play
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Old 04-29-2008, 10:52 AM   #3
NJBlackBerry
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Got a couple hundred T-Mobile customers (including me) and have not had any issues reported.
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Old 04-29-2008, 11:08 AM   #4
ezrunner
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Wirelessly posted (life goes on! yes it is tough)

No noticeable issue for me. All is working well
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Old 04-29-2008, 12:25 PM   #5
jeremyckitching
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Fine here as well. Have been receiving messages all day (most recent one about 10 minutes ago).
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Old 04-29-2008, 12:32 PM   #6
Phranc
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Alltel in Virginia was restricted to 1X speeds until about 11 AM eastern. It is all working good since then.
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Old 04-29-2008, 12:36 PM   #7
cgarrabr
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I have had no service all day. TMO Columbus Ohio.
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Old 04-29-2008, 01:04 PM   #8
crackberry.addict
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working for me and haven't had any issues what so ever.
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Old 04-29-2008, 02:21 PM   #9
rachamphetamine
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Tmobs in Central IL here - I have noticed some lagging in PIN messages and was stuck on 'edge' earlier. That's the only noticeable problem I've had, though.
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Old 04-29-2008, 02:34 PM   #10
halflife78
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Latest on issue:

The status shows that the ticket is still open in Engineering. I will try and get you the information for resolution as soon as possible.
Sorry for the delay. Some have been resolved.
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Old 04-29-2008, 02:44 PM   #11
itzminyufoo
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I have had problems yesterday and today. 'EDGE' was available, yet no data was being transferred. Browser, email, jivetalk, bbm, none of them were working. Txt and phone calls were about it. I was able to transfer data once I moved to a wi-fi area.
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Old 04-29-2008, 03:39 PM   #12
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Quote:
Originally Posted by crackberry.addict View Post
working for me and haven't had any issues what so ever.
ok, now i'm having problems.

it's text messaging though
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Old 04-29-2008, 03:40 PM   #13
Sith_Apprentice
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Quote:
Originally Posted by enrich2u View Post
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play
Major cities and highways lol
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Old 04-29-2008, 05:05 PM   #14
John Clark
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Quote:
Originally Posted by Sith_Apprentice View Post
Major cities and highways lol
That about sums it up! Fortunatly, it's usually good enough.
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Old 04-29-2008, 05:08 PM   #15
coldconfession13
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Wirelessly posted

Never had a problem.
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Old 06-02-2008, 05:17 PM   #16
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Quote:
Originally Posted by Sith_Apprentice View Post
Major cities and highways lol
and most colleges/universities lol
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Old 06-09-2008, 01:28 PM   #17
JGBerry
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Quote:
Originally Posted by halflife78 View Post
Latest on issue:

The status shows that the ticket is still open in Engineering. I will try and get you the information for resolution as soon as possible.
Sorry for the delay. Some have been resolved.
here is a little info about tmobile. their whole "open ticket with engineering" system is BS in the purest form. i had an enormous amount of trouble with tmobile when i got my first blackberry. many tickets were open and nothing was ever fixed. it was a localized tower issue and they took a long time to fix it. from speaking with several CSR's and speaking with the regional senior network engineer, those "tickets" that they open when you call up and report a problem, the engineers don't check back in and confirm they are resolved. they will stay open usually forever unless it is a major major national issue. granted, once it was all fixed, it was a great!
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Old 06-09-2008, 03:59 PM   #18
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** WARNING ** This is NOT the Rants and Raves Section.
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