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Old 02-27-2010, 07:27 AM   #1
anushkasarin
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Unhappy Blackberry Messenger Freezes/Hangs up

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Hi,

I have a Blackberry Bold 9700 running on a v5.0.0.321 (Platform 5.1.0.90) and my Blackberry Messenger 5.0.0.57 keeps freezing/hanging up. When it does this I can not open any conversation threads, send or receive new messages.

I eventually end up doing a battery pull and then rebooting my blackberry to get it working again. Sometimes this happens 3-5 times a day and sometimes once a week.

I have deleted and reinstalled the blackberry messenger application about 3 times and that has not worked.

Suggestions and solutions would be most welcome!

Thx
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Old 02-27-2010, 08:07 AM   #2
aiharkness
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Look at what other applications you have installed, particularly what is open and running. Some applications will run in the background when closed. I suspect there's some conflict with BBM. Are you seeing anything else, performance lagging or slowing down? Or just BBM hanging?
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Old 02-27-2010, 08:17 AM   #3
Dubdub
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Please. Only one post is necessary, not 3. Your other 2 posts have been closed.
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Old 02-28-2010, 06:51 AM   #4
anushkasarin
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Unhappy

no other performance lags and i dont have any other apps running in the background. It's all very strange! Had an old BB curve before and never had any trouble with it..

(thanks for closing other posts, wasn't sure where the right place was!)
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Old 02-28-2010, 09:03 AM   #5
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Do you keep conversations open for a long time, building up huge threads? If so, try ending conversations when you are done communicating for the moment, instead of leaving it open, and see what happens.
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Old 03-01-2010, 03:05 AM   #6
CoDudette
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Maybe try updating your OS..that might help. and as Ira said, shut your conversations when you're done communicating. apparently, and correct me if i'm wrong, BBM sucks up a lot of memory, even though the inbuilt app memory on this is much better than previous BB's. So that could cause a freeze if you're on BBM 24/7.
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Old 03-02-2010, 07:52 AM   #7
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I have the smae problem on texts most days as get a small red square with a clock face inside it ... and it stays like that and doesnt send!! I end up doing a battery pull each time and when i go back i have to resend ... that can take upto 5 minsrebooting and sending .. !!! :0(
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