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dhollins · 07-09-2008, 06:35 PM

No UMA for me here in Jackson, MS for the last couple of days now.

bberry8320 · 07-09-2008, 07:20 PM

Quote:

Originally Posted by shonil

I too am in Atlanta and had problems since yesterday and spent hours on the phone and went to a starbucks to check if it was my phone or router. I got the same answer it must be my phone. I finally got them to listen by reading this forum to the rep who said he would put in a ticket about a uma problem. even when i couldn't connect with another hotspot phone they still wanted to send me another phone and my phone is only 3 weeks old. Mine seems to be back on now but I don't know for how long because it was on this morning for a short time.

Lucky you for getting it back. I called TMO tonight to see what the status is and, despite my reporting it last night, they told me that they are not aware of any outages.... aarggh! For now, they said they could not escalate it to their techs until my replacement phone arrives and it is verified with that phone that UMA still does not work. Then, and only then, will they put in a trouble ticket. So much for reporting it and others being told that they "are aware of it." They apparently aren't doing anything about it.

bobbyr · 07-09-2008, 08:50 PM

First time poster here - found by way of Google. I am in South Atlanta, and had my service (actually T-Mobile@Home go down overnight). I don't use UMA but I am told its the same path, just from the phone jack through the system.

I have been getting the same errors you have all day. After 1.5 hours ending in tier 2 tech support, I am back up. She asked me to Clone my Mac address to that of my PC, and immediately I was up and running. I am using the Linksys WRTU54G-TM, but its worth a try on other routers. Easily reversable.

MAC Address Clone=> Clone Your PC's MAC

Bobby
Atlanta

newberry52 · 07-09-2008, 09:08 PM

Bobby, I saw this on my router access page yesterday but can't remember where I found it. I am willing to try this but need a bit more explanation as to where to look. Any help?

jibi · 07-09-2008, 09:40 PM

At home tonight, not working.

bobbyr · 07-09-2008, 09:40 PM

On my Linksys router it is on the first tab Setup then in the blue bar underneath, Mac Address Clone. You would select "enable" then select Clone your PC's Mac.

That is with the WRTU54G-TM. Other Linksys may be similar. If not, post your router and I will dig.

And it seems easy enough to revert back - just choose disable and you should be using the router mac address again.

bberry8320 · 07-09-2008, 09:42 PM

Quote:

Originally Posted by bobbyr

First time poster here - found by way of Google. I am in South Atlanta, and had my service (actually T-Mobile@Home go down overnight). I don't use UMA but I am told its the same path, just from the phone jack through the system.

I have been getting the same errors you have all day. After 1.5 hours ending in tier 2 tech support, I am back up. She asked me to Clone my Mac address to that of my PC, and immediately I was up and running. I am using the Linksys WRTU54G-TM, but its worth a try on other routers. Easily reversable.

MAC Address Clone=> Clone Your PC's MAC

Bobby
Atlanta

Bobby,

That worked! YOU ARE A GODSEND! Thank you, thank you, thank you!!!!

John Clark · 07-09-2008, 09:46 PM

That really works?

bobbyr · 07-09-2008, 09:46 PM

Thanks for letting me know. We might be onto something.
Spread the word!

Quote:

Originally Posted by bberry8320

Bobby,

That worked! YOU ARE A GODSEND! Thank you, thank you, thank you!!!!

jibi · 07-09-2008, 09:49 PM

Quote:

Originally Posted by bobbyr

First time poster here - found by way of Google. I am in South Atlanta, and had my service (actually T-Mobile@Home go down overnight). I don't use UMA but I am told its the same path, just from the phone jack through the system.

I have been getting the same errors you have all day. After 1.5 hours ending in tier 2 tech support, I am back up. She asked me to Clone my Mac address to that of my PC, and immediately I was up and running. I am using the Linksys WRTU54G-TM, but its worth a try on other routers. Easily reversable.

MAC Address Clone=> Clone Your PC's MAC

Bobby
Atlanta

Bobby, you rock. This works. I'm using a Linksys WRT54GL router with the Tomato firmware (Linux-based router). To get to this, login to the Tomato interface, go to Advanced then MAC Address. For the WAN Port, click on Clone PC and save the settings. Very nice

...as for why this works, there should be no real explanation on what one has to do with the other, unless TMO decided to block MAC addresses.

bberry8320 · 07-09-2008, 09:50 PM

Quote:

Originally Posted by John Clark

That really works?

Yes! Go figure ...

bobbyr · 07-09-2008, 09:55 PM

That's great. Glad to help.

I love Tomato - I was using it on my WRT54G but I bought the T-Mobile@Home with their router on Saturday. I have to use that for the phone jacks!

I read somewhere in my all day search that there may have been a software "upgrade" yesterday. That may have created a problem. But it was an early step in 2nd level tech support, so something is up.

Quote:

Originally Posted by jibi

Bobby, you rock. This works. I'm using a Linksys WRT54GL router with the Tomato firmware (Linux-based router). To get to this, login to the Tomato interface, go to Advanced then MAC Address. For the WAN Port, click on Clone PC and save the settings. Very nice

...as for why this works, there should be no real explanation on what one has to do with the other, unless TMO decided to block MAC addresses.

bobbyr · 07-09-2008, 09:57 PM

Quote:

Originally Posted by bberry8320

Yes! Go figure ...

Maybe T-Mobile doesn't like Linksys' block of MAC addresses? Who knows! What else could it be?

Bobby

John Clark · 07-09-2008, 09:58 PM

Bobbyr, welcome to the forums! Great first posts! Glad to have you here.

John Clark · 07-09-2008, 09:58 PM

Quote:

Originally Posted by bobbyr

Maybe T-Mobile doesn't like Linksys' block of MAC addresses? Who knows! What else could it be?

Bobby

Doesn't make sense that they'd block the mac addresses of their own routers. Someone screwed up somewhere.

bberry8320 · 07-09-2008, 10:07 PM

Quote:

Originally Posted by John Clark

Doesn't make sense that they'd block the mac addresses of their own routers. Someone screwed up somewhere.

I have two routers. One is a TMO Linksys and the other a Belkin, which is set up as an access point. The UMA went out on both. I couldn't clone the MAC address on the Belkin, but after cloning the MAC address on the TMO router, I just restarted the Belkin and it fell right in line.

themostversatile · 07-09-2008, 10:14 PM

Does anyone have any idea how to clone a MAC address on an Airport Extreme N Router?

Thx for your help.

newberry52 · 07-09-2008, 10:23 PM

I am back up, too. Whoo hooo! I have no clue as to what I did that actually worked but here's what I did: I cloned my PC's Mac Address under WAN settings. Then rebooted the router. I was not able to successfully connect to the Internet anymore so I went in and cleared the cloned address. Then I saved the change and rebooted the modem, the router, and my computer. I deleted my Wi-Fi connection on the device and set it up again and voila! I am UMA for the first time in almost 48 hours. As I said, I have no clue if what I did was what I was supposed to do, but this is the first time in almost 48 hours that I have Wi-Fi calling. I hope it is still there by tomorrow morning.

And Bobby, thanks to you for the heads up. We also appreciate your Tmo tech that suggested this move.

silvervic02 · 07-09-2008, 11:23 PM

Good job Bobby, thanks for the heads up. Glad to see a few folks getting squared away.

Any ideas on what to do on a NetGear router? Going to try and finagle the settings as we speak...

Cheers!

John Clark · 07-09-2008, 11:37 PM

Most all routers have the ability to clone a mac address. You just need to find it in the settings for your router.

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