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Old 10-11-2011, 10:41 AM   #1
Rodrique
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Default Software upgrade Bold 9780 can't accept licence agreement

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Hi Guys. I'm having problems with upgrading my software on the Bold 9780. I upgraded the OS through the desktop software. After upgrading the blackberry would just reload the start-up sequence the whole time. But when plugged into the charger it goes through the licence agreement : "This handheld device includes software that is..." I can't scroll down to the section to accept the licence agreement. The scroler woks cause I had used it when I entered my pin number. I tried pressing "a" for accept of "y" for yes I basically pressed every key, nothing happens. The keypad works perfectly when I need to enter my pin number. Only the green and red telephone keys work. Please Help... The start-up sequence issue was resolved by replacing the battery, but I still can't accept the licence agreement.

Last edited by Rodrique; 10-11-2011 at 10:49 AM..
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Old 10-11-2011, 10:57 AM   #2
Rodrique
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Default Re: Software upgrade Bold 9780 can't accept licence agreement

I should add that I had a JVM 525 error, a JVM 529 error and a app error 200, before getting to this stage. I have reloaded the software again as well... same issue.
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Old 10-11-2011, 11:21 AM   #3
Rodrique
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Question Re: Software upgrade Bold 9780 can't accept licence agreement

I've tried removing the sim card and memory card and it's still giving the same problem.
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Old 10-11-2011, 11:45 AM   #4
NJBlackBerry
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Default Re: Software upgrade Bold 9780 can't accept licence agreement

Completely wipe out the BB using JL_CMDER (check in BlackBerry FAQ - BlackBerryFAQ) and then reload the OS. No third party apps until the device comes up cleanly.
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Old 10-11-2011, 02:52 PM   #5
Rodrique
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Default Re: Software upgrade Bold 9780 can't accept licence agreement

JL_CMDER doesn't connect to the device. When I follow the alternative instructions through the apploader, I can't get an UNKNOWN USB device, my device PIN pop's up the whole time, even when connecting the device to the PC when the red LED is still flashing (when I put in the battery)
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Old 11-23-2011, 03:47 AM   #6
Jvmerror
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Default Re: Software upgrade Bold 9780 can't accept licence agreement

Quote:
Originally Posted by Rodrique View Post
I should add that I had a JVM 525 error, a JVM 529 error and a app error 200, before getting to this stage. I have reloaded the software again as well... same issue.
The main error here to be concerned about would be the JVM 529. According to JVM Error.com, you should basically follow the steps for doing a complete OS wipe and then re-install the OS. It helps to format your phone with the latest operating system available for it.
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I got rid of my jvm error 102 for good. Ask me how.
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