BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-21-2010, 03:03 PM   #1
ncleo1865
New Member
 
Join Date: Feb 2010
Model: 8300
PIN: N/A
Carrier: Sprint
Posts: 2
Default When installed Desktop Manager it deleted all my Contacts & Calendar

Please Login to Remove!

I wanted to download my pictures to my computer from my Blackberry 8300.
I didn't have my disk handy for the Desktop software; so I went to the Blackberry site to download the program from there. Here is where I think things got messed up, forgive me if I explain this wrong but I did this about 2 weeks ago and I have tired to figure out where everything went, and my memory of the exact steps I did are a little fuzzy; I call it getting older. Anyway, after installing it, it wanted me to install or set up Enterprise something. As I was doing that something happened, well anyway when I looked on my phone all my contacts in my address book, pictures and my schedule/calendar were gone; empty.

The strange part is a picture I had taken earlier that day was still on the phone, and all the ring tones I had downloaded where still there. All the important stuff was gone. I check the SD card and it didn't have anything on it. I looked on the computer but I didn't see anything, but I am not sure where it could have gone to anyway. But I did get 3 mails from "network@etp1107.etp.na.blackberry.net" with some EPT.data files attached, which I have no idea what type of file that is.

Can anyone help me??? I had over 120 contacts on my phone. Am I just S.O.L.??
Offline  
Old 02-21-2010, 03:51 PM   #2
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default

Wirelessly posted

I don't really have a clue how you might have deleted, or caused to be deleted, data from your blackberry. However, if you are not on BES, you shouldn't have selected the enterprise option when installing desktop manager.

Run the desktop manager installer again. If the option to change settings allows you to change from enterprise to personal email, try that. Otherwise select uninstall, then do a cold reboot and reinstall desktop manager and select the personal email option.

Regarding your data, do you have a backup?
__________________
- Ira
Offline  
Old 02-21-2010, 08:05 PM   #3
ncleo1865
New Member
 
Join Date: Feb 2010
Model: 8300
PIN: N/A
Carrier: Sprint
Posts: 2
Default

No I didn't have a back-up that was one of the things I was planning on doing. That is until this happened.

I didn't think I chose the BES, but I must have.

I will give this a try. But what is a "cold reboot"?
Offline  
Old 02-21-2010, 08:14 PM   #4
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default

Wirelessly posted

Insteasd of restarting windows, turn the computer off, wait a few moments, then turn on again. It maybe doesn't matter, but it might, so it's an extra measure to avoid problems.
__________________
- Ira
Offline  
Old 02-21-2010, 08:32 PM   #5
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,971
Default

Doing some reading , the first thing Rim asks is there a backup? So other than a lesson learned about backup, the only other possibility I can think of is maybe their on the SIM card. Also some indications about a warning message due to apps installed on the PC. that are in conflict. Any error messages on the original install?
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Brand New Mitsubishi FX3G-EEPROM-32L FX3GEEPROM32L Quality Assurance
$102.96
Brand New Mitsubishi FX3G-EEPROM-32L FX3GEEPROM32L Quality Assurance pictureBrand New Mitsubishi PLC FX1N-EEPROM-8L FX1N-EEPROM-8L Quality Assurance
$92.46
Brand New Mitsubishi PLC FX1N-EEPROM-8L FX1N-EEPROM-8L Quality Assurance pictureAllen Bradley 1785-ME64 64k Ser A Eeprom Memory Cartridge
$20.0
Allen Bradley 1785-ME64 64k Ser A Eeprom Memory Cartridge pictureEeprom Memory Microwire 256x16bit 4,5 ÷ 5,5V 2MHz DIP8 93C66B-I/P Serial Eepro
$7.7
Eeprom Memory Microwire 256x16bit 4,5 ÷ 5,5V 2MHz DIP8 93C66B-I/P Serial Eepro pictureEeprom Memory Spi 2kx8bit 2,5 ÷ 5,5V 10MHz SO8 Serial M95160-WMN6P Serial Ee
$7.7
Eeprom Memory Spi 2kx8bit 2,5 ÷ 5,5V 10MHz SO8 Serial M95160-WMN6P Serial Ee picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.