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Old 09-01-2013, 04:23 PM   #1
koogasmith
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Thumbs down Z10 died only red light flashing continuously remains

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For the second time in the six months I've owned the Z10 the phone has died on me and all I get on the phone is the red light repeatedly flashing in bursts of four.

First time was when I was playing music and tonight I was just charging the damn thing. I've tried the usual taking out the battery, rebooting from direct power supply with the battery out. I cannot recover from backup as the pc does not recognise the phone. Last time it happened I had to send the phone away to the manufacturers which took three weeks and I'm loath to do it again if I can avoid it. Has anyone come up with a reliable fix for this?

If it has to go back again I'm going out to buy something else as this is just not good enough, 2 major malfunctions in 6 months.
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Old 09-01-2013, 05:04 PM   #2
rambo47
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Default Re: Z10 died only red light flashing continuously remains

I would suggest pulling out the battery and letting it sit for 5 or 10 minutes. Then, with BB Link running on your pc, connect the Z10 via USB, re-insert the battery, and see if it's recognized by your computer. If so you can attempt a backup and then a restore.

If that doesn't help it may be time for a visit to the store where you bought the Z10. Unfortunately when you exchange a unit for another you often get a refurbished device and not a new one. Too often you are inheriting somebody else's problem.
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Old 09-02-2013, 03:19 PM   #3
tsac
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Default Re: Z10 died only red light flashing continuously remains

The 10 OS is starting to show some issues and Blackberry simply states
"This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available."

I hope they keep working on issues.
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