BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 06-20-2012, 01:27 PM   #1
cazzawee
New Member
 
Join Date: Jun 2012
Model: 9800
PIN: N/A
Carrier: orange
Posts: 3
Angry phone won't charge, battery symbol with red cross

Please Login to Remove!

so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?
Offline  
Old 06-20-2012, 01:31 PM   #2
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: phone won't charge, battery symbol with red cross

Try to charge it for a few hours and see if the battery takes the charge.

If it doesn't work, take it back.
Offline  
Old 06-20-2012, 01:41 PM   #3
cazzawee
New Member
 
Join Date: Jun 2012
Model: 9800
PIN: N/A
Carrier: orange
Posts: 3
Default Re: phone won't charge, battery symbol with red cross

it's already been plugged in for hours. I've seen people say that the sign means that the phone isn't even recognizing that there's a battery in it. I'm so pissed off that they'd sell a faulty phone/battery, especially one that costs so much money.
Offline  
Old 06-20-2012, 01:48 PM   #4
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: phone won't charge, battery symbol with red cross

Then you should immediately take it back.
Offline  
Old 06-20-2012, 01:56 PM   #5
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: phone won't charge, battery symbol with red cross

Damaged battery or a bad charging circuit. Take NJ's advice and return it.

Fault the seller, not the manufacturer. The 9800 is an "old" device so somehow, I doubt the "brand new" selling point.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 06-20-2012, 03:17 PM   #6
cazzawee
New Member
 
Join Date: Jun 2012
Model: 9800
PIN: N/A
Carrier: orange
Posts: 3
Default Re: phone won't charge, battery symbol with red cross

my mistake, it's the 9810. so yes it is brand new, never before used.
Offline  
Old 06-20-2012, 03:35 PM   #7
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: phone won't charge, battery symbol with red cross

Then it is DOA - please return it...
Offline  
Old 06-20-2012, 03:36 PM   #8
Moonks
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: BIS
Posts: 2
Default Re: phone won't charge, battery symbol with red cross

The battery with an X normally shows that there is a faulty ic so if u stl hv the gurantee take it bek
Posted via BlackBerryForums.com Mobile
Offline  
Old 06-20-2012, 03:49 PM   #9
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: phone won't charge, battery symbol with red cross

Wow.
Offline  
Old 09-18-2012, 01:28 AM   #10
Aare
New Member
 
Join Date: Sep 2012
Model: Tour
PIN: N/A
Carrier: Tour
Posts: 1
Default Re: phone won't charge, battery symbol with red cross

My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
Posted via BlackBerryForums.com Mobile
Offline  
Old 09-18-2012, 03:04 PM   #11
hanno
New Member
 
Join Date: Sep 2012
Model: 9850
PIN: N/A
Carrier: verizon
Posts: 3
Default Re: phone won't charge, battery symbol with red cross

i did that once phone fell and opened back bat not fully conected closed it prop then all worked
Offline  
Old 09-18-2012, 03:50 PM   #12
dc/dc
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
Default Re: phone won't charge, battery symbol with red cross

Quote:
Originally Posted by Aare View Post
My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
Posted via BlackBerryForums.com Mobile
Why did you bump this old thread?
__________________
I h8 txtspk.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: phone won't charge, battery symbol with red cross
Thread Thread Starter Forum Replies Last Post
HELP! with my Blackberry BOLD won't turn on hype129 General 9000 Series Discussion - Bold 85 06-05-2012 07:12 AM
water damage - a warning for all Mathusulah General 8100 Series Discussion - Pearl 78 07-04-2008 10:03 PM
Max The Battery Life Of Your New BlackBerry Mark Rejhon General BlackBerry Discussion 78 07-12-2007 12:08 PM

vacuum veneer press - 1764 lb psf - very good condition
$600.0
vacuum veneer press - 1764 lb psf - very good condition pictureA/C R-12 Brass 90 Degree Fitting Adapter Male / Female With Valve Core & Without
$12.99
A/C R-12 Brass 90 Degree Fitting Adapter Male / Female With Valve Core & Without pictureGARDNER DENVER VACUUM PUMP G 200 2BH1510-7HH56
$799.95
GARDNER DENVER VACUUM PUMP G 200 2BH1510-7HH56 picture42.5" x 66.5" Hot Press Heated Glass Top Vacuum Press Framing Equipment
$1650.0
42.5PARKER C183-22-01 12V Hargrave Miniature Vacuum Diaphragm Pump Oil-free Air Pump
$18.99
PARKER C183-22-01 12V Hargrave Miniature Vacuum Diaphragm Pump Oil-free Air Pump picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.