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Old 11-26-2011, 05:05 AM   #1
esmetrevelyan
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Default BB Won't connect to the internet!

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My blackberry will not connect to my internet applications like Twitter, Facebook and Blackberry Messenger! However when I'm at home connected to the wi-fi it works fine! When I rang up my service provider they said they didn't know what was wrong but I need to sort this out haha! It's a Bold 9780. Anyone?????

Last edited by esmetrevelyan; 11-26-2011 at 05:07 AM..
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Old 11-26-2011, 06:22 AM   #2
aiharkness
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Default Re: BB Won't connect to the internet!

Blackberry Messenger works when you have wifi service? So, you do have a BlackBerry data plan?
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Old 11-26-2011, 06:50 AM   #3
esmetrevelyan
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Default Re: BB Won't connect to the internet!

Yeaj I've had my bb since July and it has worked fine, but now it only connects to internet when using wifi which means whenever I leave my house it doesn't work!:(
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Old 11-26-2011, 06:54 AM   #4
aiharkness
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Default Re: BB Won't connect to the internet!

Try this. Turn off wifi, if it is on. Make sure you are in a location with good mobile signal. Make sure mobile network it turned on. With the BlackBerry power on, remove the battery a wait a good 30 seconds before putting it back. Then test. If it still doesn't work, resend service books and test again.

For instructions on resending service books, see blackberryfaq.com or your carrier's (service provider's) instructions.
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Old 11-26-2011, 07:07 AM   #5
esmetrevelyan
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Default Re: BB Won't connect to the internet!

Quote:
Originally Posted by aiharkness View Post
Try this. Turn off wifi, if it is on. Make sure you are in a location with good mobile signal. Make sure mobile network it turned on. With the BlackBerry power on, remove the battery a wait a good 30 seconds before putting it back. Then test. If it still doesn't work, resend service books and test again.

For instructions on resending service books, see blackberryfaq.com or your carrier's (service provider's) instructions.
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Thank you! It doesn't seemed to have worked so far :(
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Old 11-26-2011, 07:17 AM   #6
aiharkness
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Default Re: BB Won't connect to the internet!

So, when you do not have mobile network data, do you have mobile signal? Can you make and receive phone calls? For the network connection, do you see GPRS, EDGE, or 3G in all upper case, or do you see lower case, or only GSM?

Also, when you try to use the apps, what error message do you get?

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Last edited by aiharkness; 11-26-2011 at 07:19 AM..
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Old 11-27-2011, 11:26 PM   #7
rambo47
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Default Re: BB Won't connect to the internet!

Maybe your carrier has borked your data plan. On some pay-go plans, when you use up your monthly data allotment they shut down your data. In any case, call your carrier and see what's what on their end.
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