Activation stuck on Contacting Server
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I am trying to activate two phones on the BES, both of them get stuck on:
The error message is, "The BlackBerry Enterprise Server has not responded to your activation request"
2 Different Phones - a Curve and a Torch 9800
2 Different Carriers
2 Different Email addresses
BES service active on both phone carriers
Blackberry Manager 126.96.36.199
There are 10 or so accounts already setup on the BES, but I didn't set those ones up. I inherited this admin task from someone else, and have never used it before.
Is there a link that has the exact steps I need to take to setup a new user from beginning to end? All I have done is add the email in the manager and set an activation password. Then I try to go to the enterprise activation on the phone, and that's where it runs into problems. I haven't seen this mythical .dat file either. Is it supposed to show up under messages?
I would greatly appreciate any help, I'm getting quite frustrated with this.