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10-04-2009, 03:44 PM
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#41
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by JSanders
Marquita, please, you've had some of the most knowledgeable BlackBerry users in the world assisting you here.
THEY cannot help you without details.
All you've done is post one line, 5-8 word replies and then you copy/pasted the directions they've already give you.
NO ONE has patronized you, they have bent over backwards to assist you. Please be thankful.
SO, let's get back to YOUR posting EXACTLY what part of the instructions you need help with now, and do not say "nothing works".
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i feel like everyone's ganging up on me. i am thankful. i set up the connection, i put in the number #777 or #99, the wap.internet.com, user name, password, then it say "unable to connect" "make a diagnoses" "try again". then i goto sprint smartview software, "no device" |
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10-04-2009, 03:45 PM
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#42
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Do as NJ advised above, and here is the direct link to Desktop Manager.
You want version 5, withOUT Media Manager.
https://www.blackberry.com/Downloads...93E4F3BB068C22 |
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10-04-2009, 03:45 PM
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#43
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by NJBlackBerry
Disconnect your BlackBerry from your PC
Uninstall Desktop Manager on your PC
Download the latest version of Desktop Manager from Smartphones, Cell Phones & Smart Phones at BlackBerry.com
Install the latest version of Desktop Manager to your PC
Reboot if necessary.
Connect your BlackBerry. When you open Desktop Manager, does it see your BlackBerry? |
ok i will try that. |
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10-04-2009, 08:42 PM
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#44
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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For tethering with the 8330 you need to have:
- A BlackBerry data plan on your device
- Desktop Manager installed (for the BB drivers) either with or without the media manager.
- Sprint SmartView installed. Go to Sprint - Software Downloads - Select your device type, click on the Smartphones picture, find the 8330, and download it for your device. Not sure if what they have listed is 2.25.0046 or 0047, but either one will work.
To actually tether just start up Sprint SmartView and wait for it to show no device connected. Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
You don't need to start Desktop Manager or create the #777 DUN connection.
I tether both my 8330 and my 9630, and help end users at work use these same exact directions.
If this doesn't work for you, please post back exactly where it fails, and any error messages you receive.
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No longer a BES Admin, but it was fun while it lasted!
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10-04-2009, 09:01 PM
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#45
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by juwaack68
For tethering with the 8330 you need to have:
- A BlackBerry data plan on your device
- Desktop Manager installed (for the BB drivers) either with or without the media manager.
- Sprint SmartView installed. Go to Sprint - Software Downloads - Select your device type, click on the Smartphones picture, find the 8330, and download it for your device. Not sure if what they have listed is 2.25.0046 or 0047, but either one will work.
To actually tether just start up Sprint SmartView and wait for it to show no device connected. Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
You don't need to start Desktop Manager or create the #777 DUN connection.
I tether both my 8330 and my 9630, and help end users at work use these same exact directions.
If this doesn't work for you, please post back exactly where it fails, and any error messages you receive. |
nothing happen on my PC, but i got the white screen on my blackberry "application error 523 Reset" so I'd had to restarted it.
Last edited by marquita188; 10-04-2009 at 09:05 PM..
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10-04-2009, 09:15 PM
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#46
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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...and after it's been restarted and you try again... then what?
You have both Desktop Manager and Sprint SmartView installed?
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No longer a BES Admin, but it was fun while it lasted!
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10-04-2009, 09:23 PM
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#47
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by juwaack68
...and after it's been restarted and you try again... then what?
You have both Desktop Manager and Sprint SmartView installed?
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yes tried again, nothing happens. yes i have both. |
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10-04-2009, 09:35 PM
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#48
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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When you start Desktop Manager and connect your BlackBerry, does it get recognized?
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10-04-2009, 09:39 PM
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#49
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by NJBlackBerry
When you start Desktop Manager and connect your BlackBerry, does it get recognized?
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yes |
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10-04-2009, 09:41 PM
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#50
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Great. Stop Desktop Manager and disconnect the BlackBerry
To actually tether just start up Sprint SmartView and wait for it to show no device connected.
Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
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10-04-2009, 09:47 PM
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#51
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by NJBlackBerry
Great. Stop Desktop Manager and disconnect the BlackBerry
To actually tether just start up Sprint SmartView and wait for it to show no device connected.
Connect the device via USB. It may take a minute or 2, but you should then get a yellow 'Connect' icon in the SmartView window. Click on it to connect.
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i did that. i never see the yellow connect button. nothing happens. |
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10-04-2009, 09:51 PM
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#52
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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I officially give up.
Good luck and good night.
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10-04-2009, 10:08 PM
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#53
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BBF Spam Killer Moderator
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
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What type of USB port are you connecting to on the computer? Front, back, or a hub?
USB hubs don't work well with BlackBerry, you need to connect to a direct port, preferably on the back of the PC.
Last edited by daphne; 10-04-2009 at 10:16 PM..
Reason: typo
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10-04-2009, 10:09 PM
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#54
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by NJBlackBerry
I officially give up.
Good luck and good night.
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how do you think i feel? thanks! |
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10-05-2009, 11:46 AM
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#55
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Round #27....
marquita, when you connect your device to your laptop, and start up Desktop Manager, does it show your PIN number in the bottom of the DM screen? I know you said it showed connected, but I wanted to confirm.
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10-05-2009, 11:59 AM
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#56
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Ok, ok, ok. I was wrong, the connect icon is grey until you connect, THEN it turns yellow. I've attached pictures of the screens of the SmartView screen from the time I start it up, to the time I am connected.
One way to ensure SmartView is 'seeing' your device is make sure your device has a password set on it. When SmartView sees the device, it will prompt you to enter the device password (as in in the pictures).
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No longer a BES Admin, but it was fun while it lasted!
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10-05-2009, 12:05 PM
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#57
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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I also didn't think to ask what operating system you're running on your laptop - XP or Vista. If Vista, did you install all of the software as the Admin?
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10-05-2009, 12:38 PM
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#58
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by juwaack68
Round #27....
marquita, when you connect your device to your laptop, and start up Desktop Manager, does it show your PIN number in the bottom of the DM screen? I know you said it showed connected, but I wanted to confirm.
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yes it do. |
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10-05-2009, 12:39 PM
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#59
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by juwaack68
Ok, ok, ok. I was wrong, the connect icon is grey until you connect, THEN it turns yellow. I've attached pictures of the screens of the SmartView screen from the time I start it up, to the time I am connected.
One way to ensure SmartView is 'seeing' your device is make sure your device has a password set on it. When SmartView sees the device, it will prompt you to enter the device password (as in in the pictures).
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no, i never see the password thing. |
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10-05-2009, 12:41 PM
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#60
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Knows Where the Search Button Is
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 36
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Quote:
Originally Posted by juwaack68
I also didn't think to ask what operating system you're running on your laptop - XP or Vista. If Vista, did you install all of the software as the Admin?
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vista ultimate |
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