[FruitBerries]

Hello,
I have a major problem with my BB Classic and I may have to reinstall the OS 10.3.3.x in order to solve it.
Or is there any way to reinitialize the device without having to reinstall everything?

Thanks

[tsac]

how are you doing the reload? Link or desktop manager.

any method can require a reinstall of your information such as contacts etc.

entering the password wrong multiple times ( 10 ) will wipe the phone back to factory level. Just do a contacts and messages backup first, then try the wrong password method to reset the phone.

another method

Reload BlackBerry 10 OS Using BlackBerry Link

1.Open BlackBerry Link and connect your device via microUSB.
2.Select Settings (gear icon)
3.Select Reload under Reload Device Software.
4.Follow the on-screen instructions to reload the software. When complete you can disconnect your device


You can also do an internet search for more details on doing a reload.