[ramesess]

AfterI installed 10.3.1, I lost the ability to see videos. When I select a video, say one I've just taken with my phone, the screen goes black for the duration of the video, then returns to the menu. I don't know how to selectively reload the necessary file(s) to get back. Any suggestions?

[tsac]

try these links for more info. at the bottom is the upgrade guide.

KB33256-Videos do not play on some media player applications and only show a black screen


KB35452-Issues with videos


http://btsc.webapps.blackberry.com/b...ListHelperImpl

[aiharkness]

I'm wondering if this is related to the issue others are having with 1080p video with 10.3.1.

Example: Problem with 1080p video recording with new OS 10.... - BlackBerry Support Community Forums

This case doesn't sound exactly the same. But see if you are recording in 1080p and try other recording settings and see if it makes a difference.