Originally Posted by devnull
I'm at a loss.
You mentioned this is PC is at your office location. Are you perhaps on BES with your company? I don't have much experience with BES if that is so.
Another thing you could try is removing DM 5.0 and trying 4.6 or 4.7. I'm grasping at straws now.
I am not using BES.
My internet comes in over a DSL phone line.
The phone line goes to the DSL modem the phone company provided.
The ethernet line goes from the DSL modem straight into my desktop computer.
I am the only person who has access to this computer.
I clean the toilets, and I sign the 1040's.
The computer is old.
I bought it new in 2003.
I'm running XP Small Office version 10.0.6626.0
I'm running Norton 360 version 18.104.22.168
The Norton firewall is turned on. (Turning it off has no effect.)
I called Sprint to complain about this problem.
The tech guy kept me on the phone for four hours last Thursday.
Infantile stuff like turning off the computer, and turning back on... turning off the firewall... uninstall/re-install Desktop Manager software.
He scheduled an appointment to call me back today at noon to pick up where we left off. He did not call. I called Sprint, and gave them the trouble-ticket number. They were able to pull-up the notes from the Thursday event. The new person recommended I un-install version 5.0 and try version 4.7.
I installed 4.7.
Same problem... says I'm not connected to the internet.
Un-installed 4.7, and installed 4.2 (with service pack 2). Now, Desktop Manager won't even recognize my Blackberry.
Sprint people said they would send an email to the office where the Thursday guy works. That was over two hours ago. No contact.