Do you also have trouble calling out? I know I had. 5 years ago I was living in the UK, and I was an Orange UK pay monthly subscriber for about 2 years. I always had problems such as yours (+ difficulties calling other people - it took me 4-5 attempts to succeed each time) until I found out, towards the end of my contract, that the SIM serial number written on the receipt I have got from the Orange shop (yes, I had it after two years - it was with the other documents - contract, phone warranty and stuff) had two figures switched, i.e. 123XY456789... was written as 123YX456789. Apparently the wrong serial number was written in some database at Orange and that's why I had all those problems - it was a mismatch between the database and the actual serial no. Of course, during my 2 years contract I had endless discussion with Orange CSRs, and they were telling me all kinds of stupid stories, starting with "we are aware of the problem, there are some works in progress at the tower near you", and so on, while in fact they had absolutely no idea. I am not saying this is exactly the source of your problems, but it could be something similar.
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