Update: Cheryl received the
message in her Outlook Inbox just fine yesterday (she forwarded 5 of them to me).
I talked with RIM this morning and they said they can see her PIN in their system, and if I can't send a PIN to her then it's an issue with the local carrier provisioning. Now I'm going to have her:
1 - Force the device to register with the network to see if she receives the 'Registration' message on the device
2 - Try sending/receiving a PIN message with someone local to her location.
3 - Have the cell carrier (Maxis) reprovision the data feature for her device. Sometimes removing and readding the data feature will fix provisioning issues.
I do have a question as far as unlocking devices goes. How exactly does that work? The device was originally used with Cingular - does Cingular have to provide the unlock code, or can any carrier help with that?