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Old 02-19-2009, 02:59 AM   #61
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Originally Posted by bsbretly View Post
I have dust as well but I have a full body invisible shield installed. If I want to return it, will I have to remove the shield and then buy a new one for the new phone? Has anyone else done this and gotten Verizon to pay for a replacement invisible shield?
No need to remove it, but you will have to buy a new shield. I personally don't think the full body coverage is needed, but the screen protector is a must!

If you do decide to get a new phone, just order a new protector and use the one that comes with the Storm until the new one arrives.
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Old 02-19-2009, 03:14 PM   #62
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I bought the full shield from Zapp directly from their website back in December. I called Zapp about 2 weeks ago and explained to them about the dust issue and I was getting a new phone replacement. They sent me a brand new full shield kit FOR FREE (I had to pay $3.00 or so for shipping). THe rep said that was part of the "lifetime warranty" they offer. I didn't even have to send my old shield back (because it was my first replacement). The rep did tell me that if I ever needed to get ANOTHER replacement, I would have to send the old shield back in to them BEFORE they would send me another brand new one. Pretty fantastic customer support though.

Even though I got the new ZAPP shield the other day, I actually haven't got my replacement Storm yet (planning to this weekend). Best Buy told me they would replace it no problem (I bought the coverage insurance), but all they had was "Made in Canada" stock. Should I wait for the "Made in Mexico" ones? I remember reading something about those keeping out more dust than the Canadian ones.

Overall my dust buildup isn't terrible, but there is ONE spot that looks like 5 or 6 pieces of dust got together and clamped on to one another so it's one LARGE dust spot. Really annoying
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Old 02-19-2009, 03:47 PM   #63
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Sounds like the issue hasn't really been fixed even on the newer storms so it might be better to wait to see if they actually seal the screen on future models.
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Old 02-20-2009, 03:32 AM   #64
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Wish I wouldve never seen this thread now I can't stop checking my screen. Lmao
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Old 02-20-2009, 03:01 PM   #65
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YouTube - BlackBerry Storm 9530 Screen Popped off
ThisLl answer alot of our questions. Bad glue hopefully
on the newer models it won't be an issue. Sorry for you later guys /girls. Looks like there not givin anyone a hard time returning em though so hit em up don't do dust its bad for you lmao.
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Old 02-21-2009, 04:17 AM   #66
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Quote:
Originally Posted by lifeguard23 View Post
I bought the full shield from Zapp directly from their website back in December. I called Zapp about 2 weeks ago and explained to them about the dust issue and I was getting a new phone replacement. They sent me a brand new full shield kit FOR FREE (I had to pay $3.00 or so for shipping). THe rep said that was part of the "lifetime warranty" they offer.
DAMN! Wish I had known that sooner. I got mine replaced and ordered a new screen protector. I should call them up and get my free one anyway, just in case I need it.
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