[NJBlackBerry]

Are you trying to use 32 or 64 bit Office 2010?

[Scragglygoat]

Its 32-bit, running on Windows 7 Ultimate 64-bit.

[vmcmanus]

i have the 9700 bold. after installing he desktop manager i cannot connect. it says "bb desktop manager has stopped working . a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available." im using windows home vista. not sure whats going on???

[szetoc]

I'm reading this whole thread and am still not sure what the solution is. I'm experiencing something similar. I have a bbl 8820 and just bought a Samsung laptop with windows 7, and I have Outlook 2007. When I connected my bbl the first time, the sync worked, and I was able to transfer all my calendar, notes, address and tasks from bbl to my Outlook. Now that I have been updating the fields and I want to do a two-way sync, the desktop manager (v5.0.1) won't let me. At first it wouldn't recognize the device. I un-installed, re-installed, shut down,... and now it recongizes it. But then it won't sync and the DM screen greys out and gets stuck. It won't do anything.

Please help!

[DxB Knight]

Originally Posted by SpawnMOD

For anyone having the issue with Desktop Manager stating "Before you begin, verify that your current BlackBerry device is connected to your computer", this may resolve your problem (it worked for me even with Bluetooth):

1) Make sure no "Desktop Manager" components are running. You may need to kill BbDevMgr.exe, RIMDeviceManager.exe, and DesktopMgr.exe using Task Manager

2) Run regedit.exe

3) Navigate to:
HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Manager

4) Create a new 32bit dword reg value named "DeviceConnection" and set the value to 1

5) Launch Desktop Manager

For me this was a new install in a VM I created to test this with. I noticed that there was no value named "DeviceConnection" where one does exist on a machine of mine that is working. Once I did this, then DM would at least start up and not show that stupid message screen where it then does not allow you to select the device. It appears that the programmers at RIM need to go back to school and learn how to test application updates and use FRESH computer images for their testing.

HTH

that is just brilliant .. thanks .. it's working just fine now ..

thanks again ..

[nordkapp]

I have been able to sync my 9700 with outlook until recently. Now it will sync calendar but at contacts I get a message saying the folder could not be opened and it fails. I am using Windows 7 64 bit and outlook 2007 and 2010.

[rajeshpal]

Had same problem with the DM and Win7..

Run as Administrator solved the problem..

[budijoe]

I get this message when i connect my 9700 to win7 PC.

Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.1.18
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.1.18
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab

Never had this problem with XP... sigh...

[zeestudio]

I faced the same problem on Sony Vaio Win 7: the DM 6 will not run at all, it will crash before opening. The problem had to do with the Hotkey drivers for the vaio, therefore I disabled both the Event Management (from Control Panel) and the Shared Utility (deleted the file:Programs Files/Common Files/Sony Shared) and restarted. Of course my display brightness and the projector Fn keys are not working now but I'm fine with that.

Hope it helps.
Z