[Berrial]

Hello,
I have a user who is receiving both her and another users company email on her BlackBerry. The user isnt receiving the 2nd users emails in Groupwise, only her BlackBerry. The 2nd user is receiving her own email normally but the first user is receiving both. I asked if she was using BIS, she said no. She has never met or known the other person so a forwarding approach seems unlikely, although possible still. I have tried reactivating both users and may try to wipe and reactivate both users soon. I have checked the logs and have tried googling and doing research but I have run out of ideas.

Any ideas would be greatly appreciated.

Thanks.

[TargetIT]

Sounds like BIS was setup for the 2nd person and it continues to flow through to the original BB.

[Berrial]

I would agree with you there but the two users dont know each other and have never met and wouldnt know each others domain credentials. The user is remote so I cant physically see the device until she brings it to me.

[raindownsugar]

Did you enable embedded messages with the reg hack for your BES? That's the type of thing you risk when you do that . . .seems like it would only be sporadic mail though and not consistent delivery.

[Berrial]

So I finally saw the users device and she did have BIS but she didnt.. First looking at it i saw two mailboxes with two email addys. but when I went to go delete it out, it wasnt there in the BIS setup... and when I went to go back to see the icon, it was gone... seems like it pushed to that device for some reason and when I opened the setup it got rid of it. I dunno but I think that the issue is fixed...

Thanks for your replies.