[lawrencev]

Last year after a successful POC (proof of concept) I authorized the deployment of a blackberry solution in my environment and proceeded to procure approximately 30 handsets (Bold 9000s and Curve 8900s). Shortly thereafter we started having problems with handsets, particularly Bold 9000. In a space of 6 months we had to send in no less than 5 handsets that simply stopped working, the first being within 2 weeks of delivery. Blackberry has refused to repair any of the handsets citing 'liquid damage'. I have sworn affidavits from users that none of these handsets ever came close to water. Last week my bold 9000 packed up and will not even switch on and I expect a response that say 'liquid damage'. I am now considering pulling the plug on the entire blackberry solution unless something Blackberry comes to the party. Anyone with similar experience and suggestion how to deal with this nightmare.

[Dubdub]

Well, BBs and water do not mix. Having it in a high humidity environment can do harm. Even having it in a bathroom while you are taking a shower can cause it.

Who is providing the "liquid damage" response? Have you checked the water damage indicator?

[lawrencev]

How do I check the indicator? The liquid damage response came from the Blackberry repair centre.