I had tried resending the service books several times before I posted. Which coincidentally all showed up after about the 3rd or 4th reset of the phone. Its all good now.
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BTW I haven't heard of the dust under the screen with the 8820's, has anyone else?
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It was really bad on mine, the bottom left corner of the screen cover didn't even seem to have been glued down. Hopefully this new one doesn't have those issues.