[ilovfriday]

After getting approvals I was able to install the patch and can confirm it works. When I called rim I briefly explained my issue to the tech and said I wanted the patch that does not exist, he put me on hold and said I would receive it in a few days as it had to go through red tape. Then I received it like an hour later. It sounds like now if you call RIM they can get the patch for you... I asked the engineer who sent it to me if it would be in MR1 and he said yes.

[alove-oig]

Can someone please send a copy of the fix for 4.1.5 to me please? I thought this was resolved and of course now it's affecting the three layers of bosses I have over me :(

[alove-oig]

I just called RIM and they told me that there is no hotfix available for this but that there is a software development request in for it and that it will be addressed in a future release. Perfect answer for an environment with a highly mobile user base

[dalmuti]

Would someone send me the 4.1.5 fix? Thanks.

[jharrington@millermartin.]

Originally Posted by ilovfriday

I just emailed you the fix for 4.1.5....

Thanks. I got the attachment. I should have clarified though. We are currently at version 4.1.4 MR4 if anyone has that patch I would greatly appreciate it.

[acelera]

If someone could send me the 4.1.4 fix for this to my email address I'd be very grateful.

Many thanks in advance!

[rfazio]

Can someone please send me the fix for 4.1.5. You can get my email address from my profile. Many Thanks

[eltate]

Would someone send me the 4.1.5 fix? Thanks.

eltate at gmail dot com

[JavaJunkee]

Those of you on 4.1.4 MR4 (Rollup) (Bundle 134), you should be able to contact RIM, state the severity of your issue and request the following two patch files -

BlackberryAgent.exe
BlackberryAgent.pdb

These two files, provided by RIM, resolved my issue (see my earlier post).

I don't know about you guys, but I'm a bit paranoid when it comes to applying change to my BES. I highly recommend you get the files from RIM and not be passing around files. I'm pretty sure RIM would be less then 100% helpful if your BES tanked after applying patches not provided by them.

Additionally, how else will they know to what degree this issue has impacted our messaging systems.

[mileoneitguy]

Originally Posted by JavaJunkee

Those of you on 4.1.4 MR4 (Rollup) (Bundle 134), you should be able to contact RIM, state the severity of your issue and request the following two patch files -

BlackberryAgent.exe
BlackberryAgent.pdb

These two files, provided by RIM, resolved my issue (see my earlier post).

I don't know about you guys, but I'm a bit paranoid when it comes to applying change to my BES. I highly recommend you get the files from RIM and not be passing around files. I'm pretty sure RIM would be less then 100% helpful if your BES tanked after applying patches not provided by them.

Additionally, how else will they know to what degree this issue has impacted our messaging systems.

Good points all around. I tend to be paranoid as well. I keep smacking myself for installing 4.1.5 because I am now stuck until they release the fix for it. I do not feel like reverting either the BES software or Exchange. I am about to setup a 2003 exchange server just for those who may be going on vacation soon.

If anyone hears anything about a fix for 4.1.5 or when the MR1 is going to be released please post it here as I am sure I am not the only one looking for it.

There I vented ... feel better

[acelera]

Originally Posted by JavaJunkee

Those of you on 4.1.4 MR4 (Rollup) (Bundle 134), you should be able to contact RIM, state the severity of your issue and request the following two patch files

Oh, but we did. They said such patch does not exist nor is there an ETA for one and that this issue only happens when users set their OOF on their handheld! This is patently untrue as 90% of the users affected don't even know how to set their OOF on their device. I have the issue too and it would never occur to me to set my OOF on a handheld either.

If any kind soul has the files for 4.1.4 mr4 and could send them to acelera at mac dot com, that would be great.

Thanks again

[mcfly76]

Can someone please send me the fix for 4.1.4 MR4 too?

fritz (dot) schlapbach (at) gmail (dot) com

Thanks a lot

[hdawg]

If you need a hotfix / patch you should be calling RIM.

Distributing a patch RIM provides you is a violation of the software agreement you've agreed too ... and it might end up causing more damage than good.

I would recommend stop requesting any patch and calling RIM yourself. If you don't have TSupport, now would be the time to get it.

[oalex]

hi guys,

i'm desperately need the "patch" for 4.1.4 MR4 to resolve the oof problem.

pleaseeee email to alex_ong @ hotmail . com (remove the empty spaces)

thanks !

Originally Posted by anaabend

Thanks WillFulmer. I applied that fix about 4 hours ago (onto version 4.1.4 MR4) and everything seems to be working for me so far. Thanks again.

[hdawg]

Originally Posted by oalex

hi guys,

i'm desperately need the "patch" for 4.1.4 MR4 to resolve the oof problem.

pleaseeee email to alex_ong @ hotmail . com (remove the empty spaces)

thanks !

PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEASE CALL RIM FOR SUPPORT. Don't ask here for a patch from someone that shouldn't be giving to you.

[hdawg]

Explaining the issue a bit more: Carpe Diem: Flaphead.com @ Home : Blackberry & Exchange 2007 OoO Issue

[rfazio]

Just got off the phone with RIM. They first told me they could not give me the fix as it is still in development. I told the tech we were in dire need of it and a beta copy was fine with me. He then got some company info along with software versions etc. from me, and told me it had to be approved first. He also stated the hotfix would be officially released in a week or so. I am currently waiting to find out if i was approved for the beta release of the hotfix. He did stress that if I recieve a copy of the hotfix, that it was for me alone, and was not to be given out. I reccommend calling RIM if you haven't already.

[jalcala]

At least you were able to get a tech to acknowledge they at least do have a patch. When I called about it they said there was no patch and I had to wait until development had their 2007 environment complete and could begin working on the patch. I was given a late Q4 potential release date when I spoke with them on the phone.

[idkfa]

Originally Posted by jalcala

PM me your email address and I will send you the fix to use with 4.1.4 MR4.

Hi, could you send me te fix? i tried to pn you but i need 15 posts... email 20 posts...

Please PN me your mail address and and i will contact you!

[mcfly76]

Originally Posted by hdawg

PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEASE CALL RIM FOR SUPPORT. Don't ask here for a patch from someone that shouldn't be giving to you.

The answer from the RIM support was:

'The out of office reply is not a supported function on the BlackBerry Enterprise Server when using Microsoft Exchange 2007. This is why it's not working properly for your customer.'

So we still don't have a fix for 4.1.4 MR4.

I still hope for a message on fritz (dot) schlapbach (at) gmail (dot) com

Many thanks