For those that do not want to resort to the paper-trick on a device they just shell some money for, here is my experience with the screen click issue:
I was one of those that waited in line, in the cold, on November 21st. Aside from the common software bugs, the only thing that concerned me was the quality of the click, versus a couple of friends 9530s that seemed to have a much more satisfying "click".
I decided to work with it, to make sure it wasn't me. After about five weeks, I decided that it wasn't, in fact, me. There was definitely a hardware problem. For me, it was a six-step conclusion...for you, it could be two or three....
First thing I did: I went to the VZW store. Spoke to a cust service rep there, and she said that the Tech Line had a dedicated crew for the Storm and that they would be able to turn a new device out to me in a day.
Second thing I did: I called the Tech Support line, and the first line rep whipped out the play-book for battery pulls, device wipe, etc....got to a supervisor and he said that they had no "issues" recorded about a "screen click issue" but asked if he could look into it and call me back. I agreed, as I wasn't feeling impatient about it.
Third thing I did: I went back to the VZW store, and talked to their resident geek, who was also the store manager. He clearly saw my issue, and make a note in my account about it. He would have swapped my device right there, but he didn't have any Storms in stock. With his notes, he was confident that Tech Spt would turn a new phone around no problem, otherwise, come back.
Fourth thing I did: Called Tech Spt again...they too were out of stock of replacements, but thought they would be able to turn around by the end of the week with "Certified As New"...aka *insert translation of choice here*. I explained to her that was not acceptable, I was under warranty, still within my WFG, and wanted a "New" device. She couldn't guarantee it.
Fifth thing I did: Called the manager of the VZW store, who had just received a resupply of Storms and he held one for me until I could get there and replace my defective device.
Sixth thing I did: Got my replacement.
Bottom line: if you bought your Storm on release day, or after, check your receipt, your WFG should be extended to January 15th. VZW stores, in my experience, and main line customer service are top notch, but the Tech line needs great improvement (treating BB users like geriatric-MotoRAZR-type users is just retarded).
Use your stores, find the geek. Don't settle for a piece of paper in a device you just pulled real money for. The difference is real, and if composed, the result will be far more satisfying.
My replacement seems to have a much better overall build quality (Made in Mexico no less, my original was from Canada, no I'm not ripping on any Canukians here
)...clearly apparent.
I'm all about home-remedies, but I feel you should demand better. Go to your store, compare devices, get them to note, and find a replacement. If you bought the 2.99 warranty thingy, you're even better off.
Happy New Year!
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