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Old 12-06-2010, 05:22 PM   #1
NTElvin
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Default "Unable to display file ..." when opening files on network shares.

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Greetings and many thanks in advance for your help. Our BES (ver. 5.0.2) is operating great but we're trying to figure something out. We can easily access/browse our network shares and email the files to anyone; that's working great. What we'd like, though, is to also be able to open these files directly from the server if possible. When we try to open them now we receive the aforementioned "Unable to display file" error. We get the error with all Word, Excel, PPT, and PDF documents. We can open picture files directly from the server. If we email the files to ourselves we can view them fine (via Documents to Go).

Is this a limitation of BES or is there something I need to change at the server to allow it? Is this a limitation of the default/standard installation of Documents to Go?

Thanks again for your help and guidance.
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Old 12-13-2010, 09:58 AM   #2
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Default Re: "Unable to display file ..." when opening files on network shares.

Any ideas guys?
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Old 12-13-2010, 04:09 PM   #3
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Default Re: "Unable to display file ..." when opening files on network shares.

do you have docs to go premium on the device?
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Old 12-13-2010, 05:26 PM   #4
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Default Re: "Unable to display file ..." when opening files on network shares.

No, just the standard version.
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Old 12-13-2010, 05:27 PM   #5
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Default Re: "Unable to display file ..." when opening files on network shares.

try a trial of it and see if Word and Excel docs opens after.
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