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Old 06-02-2009, 10:28 AM   #1
malarie
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Default How to upgrade 8830s from BES 4.1

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Hi all,

I was trying to upgrade my Blackberry 8830s through the web ( device connected to USB) and i received a message from the ActiveX control saying i could not upgrade my Os from the WEB, because im part of a BES and i had to talk to my administrator about how to upgrade through BES... The Problem is.. I am the administrator and i have no clue how to push these updates. I read they were not pushed through the wireless network because its too risky (packet loss)

Thanks for your help.
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Old 06-02-2009, 10:34 AM   #2
voda_black
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Quote:
Originally Posted by malarie View Post
Hi all,

I was trying to upgrade my Blackberry 8830s through the web ( device connected to USB) and i received a message from the ActiveX control saying i could not upgrade my Os from the WEB, because im part of a BES and i had to talk to my administrator about how to upgrade through BES... The Problem is.. I am the administrator and i have no clue how to push these updates. I read they were not pushed through the wireless network because its too risky (packet loss)

Thanks for your help.
Sorry - slightly confused by what you mean by upgrading the OS from the "WEB".

Best way to upgrade would be:

- Download and install BB Desktop Manager (v4.6 or 4.7)
- Download the OS file on your computer and run the package (install it on the computer).
- Plug your BB to your computer using USB and follow installation steps (backing up your device also).
- Once the new OS has been loaded, re-run EA
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