BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-12-2013, 09:27 AM   #1
wooduk
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: O2
Posts: 2
Default Problem setting up email after switch to 9810

Please Login to Remove!

I recently upgraded from a 9800 to a 9810 and transferred all my device information across using the Blackberry Desktop software.

During the transfer process, I was warned I would have to set these up again.

However, my email accounts icon now show (3) accounts as being set up - yet no accounts are set up?

When I try to add them up manually it says "cannot connect to the server' - even though I know the the information is correct.

Why is still showing (3) - and how do I overcome this conflict?
Offline  
Old 02-24-2013, 06:58 PM   #2
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Problem setting up email after switch to 9810

More detail is needed. did you change service providers? did you try deleting the accounts and re-adding them on the phone. Generally this error can be the result of converting to a different provider but if you did not then it may be necessary to delete them.

This link may offer some info.

KB32866-Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 02-24-2013, 07:12 PM   #3
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Problem setting up email after switch to 9810

Did you change your IMEI and PIN to that of the new device in your BIS account?

Have you resent service books? Done a battery pull?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Problem setting up email after switch to 9810
Thread Thread Starter Forum Replies Last Post
9810 email problem & contact problem EngKoD BlackBerry Help 0 10-22-2011 10:19 AM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM
problem setting default email address spenserj87 General Legacy Device Discussion 5 12-08-2006 10:54 AM


1000 mAh NiCd Battery Pack, For Vintage HP Calculator: HP-35, 45, 55, 65, 67, 80 picture

1000 mAh NiCd Battery Pack, For Vintage HP Calculator: HP-35, 45, 55, 65, 67, 80

$35.00



Vintage Laboratory Thermometer Braun-Knecht-Heimann Company Old picture

Vintage Laboratory Thermometer Braun-Knecht-Heimann Company Old

$19.85



Carbon Comp Composition Resistors ~ Allen-Bradley ~ NOS ~ Vintage ~ Many Values picture

Carbon Comp Composition Resistors ~ Allen-Bradley ~ NOS ~ Vintage ~ Many Values

$1.00



Leather Vintage Journal Notebook300 Pages Softcover Leather Lined Journal Noteb picture

Leather Vintage Journal Notebook300 Pages Softcover Leather Lined Journal Noteb

$14.67



Vintage Human Prosthetic Eye ~ Antique Artificial Mix Eye Set Of 25 Pcs picture

Vintage Human Prosthetic Eye ~ Antique Artificial Mix Eye Set Of 25 Pcs

$76.57



Vintage McDonald Saf T Hat Metal Aluminum Large Helmet Logging Mining Collectibl picture

Vintage McDonald Saf T Hat Metal Aluminum Large Helmet Logging Mining Collectibl

$99.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.