I'm running a BES and have one person who can recieve emails but either is not able to recieve them or has a significant delay. (I sent a test email and it hadn't gotten through since last time I looked which was at least a couple hours since my sending) All the other BBs are fine and are pretty fast if not instant when you send the emails internally from a person on the network. Anyways, I want to just wipe the handheld device and restore the user's phone numbers and personal settings like the wall paper and etc. I figure if I wipe it and reactivate it everything should go back to working order. Anyone know how to go about saving the settings like I mentioned? And restoring them?
My greatest fear is the chance they may lose their numbers I really wouldnt want that to happen.
Also, if anyone has any clue on possible steps I could take before wiping it completely that would be just as helpful.
So far i've tried to reactivate it but it froze following the message telling me "(the (email address) is now enabled".
So the activation just is stuck at that point and I have no clue how to get rid of it outside of just wiping.
If anyone could help me that would be awesome cause i'm pretty new to the blackberry world.
I did a practice trial with removing the service books and I think that is promising to help me stop the thing from trying to activate cause it seems to still be in that state. I practiced the trial on another blackberry and so I'll try that soon.
Thanks for the Desktop Manager suggestion I figured that you could do it that way so it may be the most plausible I just have to get my hands on the cd-rom. The blackberry users all had taken their CDs that came with the BB devices but I didnt get one :( lol.
I was checking out the automatic wireless backup/restore and saw the PIM settings but I didn't see where one could go ahead for start the restore process. Could you tell me what "AE" maybe I missed something with that.
How to backup profile+phone numbers?
