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Old 02-01-2008, 01:19 AM   #1
Leezy
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Hey everyone Im Joe from Alaska. im having problems connecting my new BB to desktop manager. tried connecting bluetooth and usb and its not letting me do anything on my computer. Please Help !
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Old 02-01-2008, 05:22 PM   #2
aiharkness
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Welcome to the group, Joe.

I don't know what to tell you and can't search very effectively from the wap site. What is your setup? Do you see any error or anything when you try and connect with usb, or does computer just not even see the blackberry?
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Old 02-01-2008, 06:14 PM   #3
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Welcome to the Forums Joe.
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Old 02-01-2008, 07:16 PM   #4
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Welcome joe

Did you get it working?
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Old 02-01-2008, 08:03 PM   #5
John Clark
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Welcome aboard, Joe from Alaska!!
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Old 02-01-2008, 10:53 PM   #6
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Welcome
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Old 02-01-2008, 11:18 PM   #7
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welcome to the forums!
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Old 02-02-2008, 02:13 AM   #8
Leezy
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I just switched out my BB with AT&T they said it was defective i havent tried anything yet but what it was saying was when i plugged my bb into the usb it wouldnt download the driver and would give the error "data not found" and then would say device was not correctly installed may not work correctly. my computer see's my bb though. just when the driver tries to downloads it never does it right.
Last edited by Leezy; 02-02-2008 at 02:16 AM.. Reason: Adding more
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Old 02-02-2008, 02:22 AM   #9
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that doesnt sound like a device issue more of a computer issue. right click on the my computer icon and go to properties. then go to hardware, then device manager. do you get any USB devices with a yellow flag?
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Old 02-02-2008, 03:24 AM   #10
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yes my RIM composite device has a yellow flag. "the drivers for this device are not installed Code 28"
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Old 02-02-2008, 03:25 AM   #11
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not a device issue, its a driver issue. try searching for the drivers online. BlackBerry Search Results

that is the knowledge base article
Last edited by Sith_Apprentice; 02-02-2008 at 03:29 AM..
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Old 02-02-2008, 03:26 AM   #12
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how do i do that plz help!
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Old 02-02-2008, 03:29 AM   #13
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follow that article it should help you through it.
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Old 02-02-2008, 03:31 AM   #14
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awesome ill try it out and let you know what happend thanks a lot for your help.
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Old 02-02-2008, 03:31 AM   #15
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yeah definately keep us posted
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Old 02-02-2008, 03:37 AM   #16
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Tried it and same issue....
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Old 02-02-2008, 03:39 AM   #17
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that did not update the drivers and you still have the yellow flag?
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Old 02-02-2008, 03:40 AM   #18
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yea same error message. didnt upgrade
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Old 02-02-2008, 03:40 AM   #19
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if it didnt help try this BlackBerry Search Results
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Old 02-02-2008, 03:43 AM   #20
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i have tried this already and it didnt work. sucks i just want my device to work, im going to go try to do this on my bro's computer
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