Hi,
I'm trying to setup my Blackberry to access the google mail app but it just hangs/times out. We've got MDS running with a proxy server configured and I can access gmail fine through the blackberry browser. Here's the log for the connection attempt:-
Code:
<2008-05-20 12:25:37.442 BST>:[49792]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:25:37.442 BST>:[49795]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 1685991640, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603176, SEQUENCE = 0, TYPE = ERROR, SIZE = 30, ERRORCODE = 127, ERRORMSG = [Connection timed out: connect]>
<2008-05-20 12:25:37.442 BST>:[49796]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Device connections: AVG latency (msecs)21000>
<2008-05-20 12:25:37.442 BST>:[49797]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, TCP Thread: ConnectionsInputStreamesReader1-DefaultJobRunner-42 stopped>
<2008-05-20 12:25:37.442 BST>:[49798]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedReceivingQueue, USERID:CONNECTIONID = u19a:715603176, ReceivingQueueSize = 0>
<2008-05-20 12:25:38.692 BST>:[49799]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 1685991640, STATE = DELIVERED>
<2008-05-20 12:25:39.489 BST>:[49800]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Receiving, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49801]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedReceivingQueue, USERID:CONNECTIONID = u19a:715603177, ReceivingQueueSize = 1>
<2008-05-20 12:25:39.489 BST>:[49802]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = StartExecuting, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49803]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Available threads in DefaultJobPool = 199 running JobRunner: DefaultJobRunner-123>
<2008-05-20 12:25:39.489 BST>:[49804]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = EndExecuting, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49805]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, TCP Thread: DefaultJobRunner-123 started>
<2008-05-20 12:25:42.207 BST>:[49806]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:26:00.395 BST>:[49807]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Finished JobRunner: DefaultJobRunner-123, available threads in DefaultJobPool = 200, time spent = 20906ms>
<2008-05-20 12:26:00.426 BST>:[49808]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, Connection timed out: connect>
<2008-05-20 12:26:00.426 BST>:[49809]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:26:00.426 BST>:[49812]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 1685991641, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = ERROR, SIZE = 30, ERRORCODE = 127, ERRORMSG = [Connection timed out: connect]>
Is this a firewall issue or something else? We block WAP connections and force staff to use the MDS/Blackberry bookmarks. Is this something to do with it possibly?
Thanks for any input!