[Korazu]

Hello.

I am in the midst of doing an inplace upgrade from 4.1.16 to 5.0. I got to the CAL Key and get the "Failed to write License Key to the database. Pleas check installation log." After looking at the log,

[30000] (05/08 18:54:04.046):{0xE44} <5>May 08 18:54:03 BES {0x1318} 0306: (#30000) [PIPTOOL]: Save failed for CAL key [bescal?????????????]

it does not seem to give any useful information. We have been running 4.1.16 pretty flawlessly and have not had any issue's with the database. The only thing I could find on Blackberry's support was KB13102 article. I was able to verify that the BESAdmin ID has everything setup properly for the BESMgmt Database, but still receive these errors.

Anyone have any suggestions? Thanks for the help.

[noname]

The CAL doesn't look like an Enterprise one - bescal?????????????. Call up RIM to verify.

[Korazu]

Originally Posted by noname

The CAL doesn't look like an Enterprise one - bescal?????????????. Call up RIM to verify.

I put the ????? in place of the actual CAL information. It is just a place holder so I don't put our license information all over the web.

[noname]

is this resolved, Korazu?

[CCK01]

I hope you have backup to rollback to 4.1.6.