[ttelan08]

I succesfully set up a personal e-mail acct on my phone. After I synched the info from old phone to the new one, this account was erased and seems as if settings were altered. Can someobody provide me with direction on how to set up e-mail accts on the new phone? Thank you.

[Thatzmister2u]

Originally Posted by ttelan08

I succesfully set up a personal e-mail acct on my phone. After I synched the info from old phone to the new one, this account was erased and seems as if settings were altered. Can someobody provide me with direction on how to set up e-mail accts on the new phone? Thank you.

The email was working on the old device and has not worked on the new device and you are on BIS correct? If so login to your BIS account and update the PIN and IMEI information with that of the new phone. Resend your service books and you should be good to go!

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[ttelan08]

Originally Posted by Thatzmister2u

The email was working on the old device and has not worked on the new device and you are on BIS correct? If so login to your BIS account and update the PIN and IMEI information with that of the new phone. Resend your service books and you should be good to go!

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Thanks for the response. I am the least tech savvy mean in America so could you explain to me how to log into my BIS account, update this info, and resend the service books. Thank you.

[Thatzmister2u]

You will get through it. Start here:

General BIS FAQ - BlackBerryFAQ.com

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[ttelan08]

Thank you.

[Thatzmister2u]

You are welcome! Did you get it working?

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[ttelan08]

i did. thanks again

[Thatzmister2u]

You are welcome!

Enjoy!