[Peter_Fitzsimmons]

Afternoon all,

One of my users has his auto signature set, but when he sends out a message there is no signature on the email.

I have gone through the messages\Options\Email Settings and setup the auto signature, still no joy.
Pulled the battery, resent down service books but still the signature will not appear on the message. We don't restrick the signature and all other users are fine. I tested my auto singnature and its fine.

I am missing somthing very simple I know, could someone please push me in the right direction.

Environment: Bes 4.1.4 SP 4 MR3
Domino 6.5.4 HotFix 102

[John Clark]

Moved to a new thread in the BES Admin Forum.

[John Clark]

Does this user have a BIS account setup on the device in addition to the BES account?

[hdawg]

HEY OP?!?!?! BUMP!

Is the signature listed in the BES?

[John Clark]

Doesn't look like this is a BES problem. Moved back to General Blackberry Discussion.

[takeshi]

Originally Posted by John Clark

Does this user have a BIS account setup on the device in addition to the BES account?

That's a good question. If the user is sending email via a BIS account, the BES autosignature is irrelevant.