[audit]

According to AT&T via ticket # 000008950215, there is a Florida wide
outage which may also be effecting the south-east. no ETA, no idea what
the problem is.

[LovingMyBB]

We are down as well in Charlotte,NC - everyone has lower case edge.

[sbubelis]

Down in northeast Atlanta market, I've got lowercase edge as well.

[yellowdragon]

Puerto Rico is down too (at least the towers covering the RP Medical Center)... No Internet, no Email, lowercase edge... BIS client here

System was working fine until around 7 AM

[yellowdragon]

Switching a lot between EDGE and GPRS... But it looks like the problem is over...

[jsenter]

all of the guys here just started working. We are in the Atlanta area

[JSanders]

My data is down also--Birmingham, AL on BIS.
I thought I had data earlier, but I was on WiFi at the time and did not realize it.

This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.*

Trouble Ticket Number: TT000008958539

Severity: High

Description of Issue: Degradation of RIM Blackberry services

Location of Issue:* Southeast, All Markets

Start Time: 11/21/2008 4:40 AM PST

Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.

Estimated time of repair: Unknown

[audit]

Reports are starting to come in that data services are starting to come back up.

[CarlGalgano]

Im still getting lower case edge and 3G in the Atlanta area.

[JSanders]

updated from RIM:

Trouble Ticket Number: TT000008958539

Severity: Low

Description of Issue: Degradation of RIM Blackberry services

Location of Issue: Southeast, All Markets

Start Time: 11/21/2008 4:40 AM PST

Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.

Estimated time of repair: Unknown

UPDATE: The severity of this issue has been downgraded to Low. Technicians are engaged and continue to troubleshoot the reported issue.

[JSanders]

And, a further update:

Trouble Ticket Number: TT000008958815

Severity: High

Description of Issue: Degradation of Voice service.

Location of Issue: Birmingham, AL and surrounding areas

Start Time: 11/21/2008 8:15 AM EST

Symptoms you MAY experience: Some Voice customers may be unable to place or receive calls due to a network issue

Estimated time of repair: Unknown

[sbubelis]

Back up here in NE ATL.

[Earthdog]

All my users are EDGE but no emails since 11:15am again. I am in NW Atlanta on ATT.

[Luniyn]

Here in South Florida it seems to be back up and running smoothly again as of 11:45 AM. I've been able to send and receive emails and such without any glitches for the last hour so (for us at least) it looks like all is well.

[david9962000]

yeah, it was a short outage, I was back on around 11:00.