Who needs professional support when you have the internet...?
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My company just purchased the BlackBerry Technical Support Services, and I happen to think it might be a waste of money. I understand that for some incapable co-workers they need the comfort of a voice to tell them step-by-step how to fix their BlackBerry. For me, I'll pass on waiting 4 hours to have someone talk to me. I'd rather just google my problem or go to a forum, since somewhere someone has had the same issue. I do like the idea of the support as a backup, but I personally never see myself ever using it. Do you guys use your companies blackberry support system, or does your company even have one?
I agree with Penguin and CanuckBB. I have RIM T-Support and when it comes to getting BES related help quickly, they're right there. Never have to wait long (I think a big part of that is being on GroupWise ). I have used them a number of times as well.
As mentioned the upgrades are a nice reason to have T-Support as well.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
I've had T Support and I think it's great, mainly because of the new the training/certification improvements a free test voucher and a discount on the open sessions. Definitely worth it.
Plus I occasionally get some message that makes me curious enough to call T Support and ask them "hey what's this".
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.
Our company has it and it is great for BES stuff (if you get the right support person, that is). I rarely call for device related issues, but will check forums first for answers.
__________________ No longer a BES Admin, but it was fun while it lasted!
i have destroyed my wifes bbcurve 8330. i have caused a jum513 error to appear. if some one would help me , it would really make our day. if all else fails i can be located at any time. I am up the creek until i do better. please help me.
Sirjohn, you have a lot better chance of getting help if you post in the correct section. Also you need to start a new thead and not post an unrelated question in someone else's thread. This is bad forum etiquette.
You should post your question in the 8300 Series section.
Who needs professional support when you have the internet...?
Thanks button.!!
). I have used them a number of times as well. 
Screwed up
