BlackBerry Forums Support Community

penguin3107 · 10-12-2011, 02:56 PM

Quote:

Originally Posted by go1ndr

is anyone using POP 3 emails that can confirm that they are down too? I know some BIS accounts are down but what about POP 3 accounts? Thanks!

POP3 accounts are integrated via BIS... so yes, they're also affected.

CanadianCrack · 10-12-2011, 02:59 PM

Not even a trickle of email going thru now. BES is completely bunged up.

go1ndr · 10-12-2011, 03:00 PM

This is frustrating but part of living in a virtual world and becoming so dependant on smartphones-LOL! Thank you penguin3107 for your reply. Much appreciated as I was ready to delete my pop3 account and re-do it!

voyager9355 · 10-12-2011, 03:01 PM

I got a spurt of BIS mail about 12:30 (Central), and a spurt of BES an hour later. Nothing since then. Central US, Kansas City

JonnyLaw · 10-12-2011, 03:02 PM

Check to verify that your Data Services has not been turned off.
[Options] > [Network and Connections] > [Mobile Network] > [Data Services]

A couple of days ago a user returned from Europe with the same symptoms as everyone is having and this was the fix. Sending emails will tell you nothing, but trying to get to the internet will have you check the connection. Possible virus attacking the BlackBerry itself.

Robertj · 10-12-2011, 03:03 PM

Quote:

Originally Posted by JuniorABCA

I can't send emails on BIS, internet seems to be working for me in Edmonton Alberta.

I thought that BBM was down too but just got one from a friend that says the following..

062345877 #REP : Broadcast this and your BBM will get repaired this is working, sorry for the bcm

Does anyone know what that does??

Jon

jon this is fake i have received this and before that was sending messages can send but cant reply to ppl

go1ndr · 10-12-2011, 03:04 PM

Note: I have my torch plugged into BB Desktop and it is now applying a 2nd "required" update in the last 45 mins. Is there something I should be aware of or is this BB's way of sending a fix-it patch?? Odd to have this many so quickly.

go1ndr · 10-12-2011, 03:13 PM

Make it 3 updates in 50 mins!!! Concerned!!! is it a virus like mentioned above?

jmwking · 10-12-2011, 03:16 PM

I just got 40ish messages in, covering up to noon east coast time, on my VZW BIS storm2. Still a couple dozen messages to go...

-jk

Dubdub · 10-12-2011, 03:17 PM

Research In Motion held a press conference this afternoon to address the service problems it is currently experiencing in regions around the globe. As it stated earlier, the problem occurred when a core switch failed and then that switch's back-up failed. RIM reiterated that the problems have nothing to do with a hack or any sort of attack. The switch failures created an intense backlog of messages and data requests, and RIM has had to throttle back BlackBerry data traffic as it processes the backlogged messages.

The company assured media that fixing the problem is the company's top priority. RIM said that it is still analyzing why the core switch failed, and why its back-up switch failed. RIM said that some customers are seeing no problems, some are seeing delays in the delivery of emails and BlackBerry Messenger messages, and some are seeing total loss of BlackBerry-specific services. RIM did not provide any sort of timeframe for when users can expect to see full service restored.

RIM CTO David Yach responded to questions during a press conference this afternoon, explaining the original cause of the outage (that UK server failure, along with a series of failed redundancies), and how that grew into the global outage we're experiencing now:

"It's a backlog issue. Clearly we have a backlog in Europe, based on the initial outage and the time it's taken to stabilize that. At this point, we have not throttled the other regions, but as you can imagine, with the global reach of BlackBerry, people using it to contact others around the world, there's a lot of messages coming to Europe from Asia and the Americas, and those would be backed up on the other system. It's looking like over time that backlog built, and started impacting those other systems."

The obvious solution would be to clear the backlog and restore service, but in doing so, RIM would purge any undelivered messages. Yach said that all emails will eventually be delivered, however, so you shouldn't have anything to worry about there (there was no related comment regarding BBM messages). When asked what the company would be doing to "make right" by way of its customers, Yach emphasized that his focus was only on restoring service at this point, and made no promises of restitution.

go1ndr · 10-12-2011, 03:19 PM

Update from So CA (ATT) I was just able to send 2 emails but no replies yet on POP 3 account

Dubdub · 10-12-2011, 03:22 PM

Update - AT&T in NH. Email flowing again at 4:18 pm with 57 messages coming in. Date/time for the first was 10:53 am and the last with a date/time stamp of 4:19 pm.

BBM also appears to work via RIM's network as opposed to WiFi.

go1ndr · 10-12-2011, 03:45 PM

Not here is SO CA or maybe it's just on Torches

Preroll · 10-12-2011, 03:51 PM

I had 8 emais delivered to the handset (BIS) about an hour ago. I deleted them. Those same messages were resent 5 minutes ago. Guess they were cached and resent by RIM "just in case"? I dunno....

LunkHead · 10-12-2011, 03:53 PM

Still borked here on T-Mo in So. Cal as well...

aiharkness · 10-12-2011, 04:01 PM

Quote:

Originally Posted by knottyrope

The outage is affecting many users but not all of them.

it will take some time to get service restored.

I dont have any emails since early this morning

Yup. I'm lucky, I guess. I'm getting email on time, browser working, been ok all day, but haven't tested BBM.
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