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Old 04-22-2010, 01:46 PM   #1
SoUnCool
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Default BES 5 SP1 MR2 , 8830 cannot play wav file attachment from email

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hello

having issues with 8830 @ 4.2.2.176 , when user recieve wav file as attachment , and try to open the wav file they recieve "unknown error" and cannot play wav file

followed this RIM KB to no luck KB 13547

running windows 2008 SP2 x64 standard, exchange 2007 sp1

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when update OS on one of 8830 to 4.5.0.186 , user can play wav file no problems, I have about 300 of these devices and cannot update OS on all of them
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Old 04-22-2010, 05:44 PM   #2
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You're looking for a server side answer to this, and there isn't one.
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Old 04-23-2010, 07:55 AM   #3
charliemurphy
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Update the handheld code to 4.5, that fixed my issue
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Old 04-23-2010, 07:58 AM   #4
SoUnCool
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Quote:
Originally Posted by charliemurphy View Post
Update the handheld code to 4.5, that fixed my issue
I know this much already, but i cannot go around and update 300 handhelds, unless telus opens up wireless handhelp update
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Old 04-23-2010, 10:02 AM   #5
knottyrope
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Quote:
Originally Posted by SoUnCool View Post
I know this much already, but i cannot go around and update 300 handhelds, unless telus opens up wireless handhelp update
They wont unless device is on OS 4.5
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Old 04-23-2010, 10:48 AM   #6
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Quote:
Originally Posted by knottyrope View Post
They wont unless device is on OS 4.5
And even then, they're being douchee - I don't think any of Canada's providers have opened Wireless upgrades.
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Old 04-29-2010, 03:48 PM   #7
SoUnCool
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final word from RIM, update device OS , duh
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Old 04-30-2010, 11:02 AM   #8
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You could set up the website upgrade - depending on how gifted your users are at following directions.
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