Originally Posted by VZWBBnewb
Another possibility is to go directly to VZW and have the techs upgrade the S/W for you. Just make sure you save all your contacts/dates/etc., just in case there's a problem.
Is this a possibility, or a reality? I got the full brush-off when I tried taking my device into a Verizon store. They gave me the toll-free number for RIM, which did nothing to help.