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12-23-2009, 11:17 AM
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#221
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Thumbs Must Hurt
Join Date: Jul 2008
Model: 9630
OS: 5.0.0.419
PIN: N/A
Carrier: US Cellular
Posts: 87
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Please Login to Remove!
I still have emails from last night coming in. A lot of them notifications from this thread.
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12-23-2009, 11:18 AM
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#222
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 279
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I am sick and tired of the BlackBerry service-it is just not reliable enough for me. How hard is it to PUSH email?
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12-23-2009, 11:23 AM
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#223
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New Member
Join Date: Sep 2005
Model: 8130
Carrier: Bell Mobility
Posts: 11
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Wirelessly posted (7250 CrackBerry)
Quote:
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Originally Posted by michael12005
I am sick and tired of the BlackBerry service-it is just not reliable enough for me. How hard is it to PUSH email?
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The knife insists on going Swiss... And it's causing problems.
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DR
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12-23-2009, 11:30 AM
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#224
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Within our (global) corporation:
Total number of BlackBerry customers in the Americas - c. 1200
Total number of calls to the Global Service Desk: 1
Total number of people who replied to the note that went to all employees: 1
Total number of iPhone users who talked smack to me: 2 (and the both work for me)
Overall impact: minimal
So while we may rant and rant, most people don't take this quite so seriously.
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12-23-2009, 11:33 AM
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#225
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by NJBlackBerry
Within our (global) corporation:
Total number of BlackBerry customers in the Americas - c. 1200
Total number of calls to the Global Service Desk: 1
Total number of people who replied to the note that went to all employees: 1
Total number of iPhone users who talked smack to me: 2 (and the both work for me)
Overall impact: minimal
So while we may rant and rant, most people don't take this quite so seriously.
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Yea, about the same here. Both me and our company Helpdesk receive outage notifications from Sprint, so IF anyone called, they were just told what was going on. I didn't receive a single Helpdesk ticket on this.
Had it all went south earlier in the day, I probably would have received a Helpdesk ticket, but not a lot I could have done about it anyway.
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No longer a BES Admin, but it was fun while it lasted!
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12-23-2009, 11:39 AM
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#226
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Kid Tested. Mom Approved.
Join Date: Aug 2008
Location: Northwest Indiana
Model: 9700
OS: 6.0.0.4xx
PIN: eapple under the sea
Carrier: T-mobile USA
Posts: 3,126
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Quote:
Originally Posted by juwaack68
Yea, about the same here. Both me and our company Helpdesk receive outage notifications from Sprint, so IF anyone called, they were just told what was going on. I didn't receive a single Helpdesk ticket on this.
Had it all went south earlier in the day, I probably would have received a Helpdesk ticket, but not a lot I could have done about it anyway.
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Same here. I told a few people about it at work this morning, they didn't seem to care. All that matters is that everything was up and running today.  |
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12-23-2009, 12:16 PM
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#227
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Knows Where the Search Button Is
Join Date: Jun 2006
Model: 9630
Carrier: Sprint
Posts: 35
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Only those that live by it - have BB OCD - called the Service Desk. I got the call and advised of the meltdown. I agree: It's a big deal - but not a big deal.
I don't see anyone moving due to it...
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12-23-2009, 01:02 PM
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#228
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Quote:
Originally Posted by DallasFlier
Exactly! That was the weird part. What kept the blackberry internet browser from workingon wifi during this outage. I totally understand the reason why RIM servers are involved in BB push email, but I see no pluses at all if all internet browser data is going through RIM servers by default. Had this NOT been the case, then this outage would have been BIS email and BBM/PIN only, not the complete data outage we experienced.
Why is our internet browser data all going thru RIM servers????
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I'm not going to second guess . . . I imagine the BB internet browser is plugged into RIM because of browser push functionality, and probably also because of a lot of other stuff I can't imagine.
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- Ira
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12-23-2009, 03:21 PM
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#229
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Thumbs Must Hurt
Join Date: Dec 2009
Location: DC
Model: 9700
PIN: N/A
Carrier: T-mobile
Posts: 96
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Upgrade your BB Messenger-- part of outage problem
"UPDATE: RIM now says the problems are software-related. “(The) root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure,” the company said. “RIM has taken corrective action to restore service.” The full statment is online at Crackberry.com.
In the meantime, RIM is advising users who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to a new version (5.0.0.57) which resolves the issue. "
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12-23-2009, 05:15 PM
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#230
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CrackBerry Addict
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 619
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Just got this in from TSupport:
Quote:
I am a member of the Technical Support team in Customer Support Operations at Research In Motion. I received notification that you contacted us yesterday, but were not able to reach a technical support representative. If you were calling about the service interruption the occurred yesterday evening, please take note of the statement provided below.
If you still need further assistance, please respond to this email and we will have someone contact you to provide technical support. Please reply within 2 business days or your case will be automatically logged.
Thank you for your continued support of BlackBerry. Have a great day!
RIM Statement - December 23rd
A service interruption occurred Tuesday that affected BlackBerry® customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry® Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
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BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB
BES 5.0.4 ~ BES 10.1
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12-23-2009, 05:26 PM
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#231
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Wasn't this posted verbatim at 9:22AM today in post #205 of this thread?
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12-23-2009, 05:57 PM
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#232
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Thumbs Must Hurt
Join Date: Jun 2006
Location: Somewhere near Washington DC
Model: 9800
OS: what day?
PIN: stuck in the balloon
Carrier: AT & T
Posts: 88
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Quote:
Originally Posted by whsbuss
I think its time to rethink RIM. Been a blackberry users for 6 years but the iphone is starting to look good now.
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Step away from iphone. I've been a berry user since the days of the 8700c. Briefly, and I mean briefly, defected to iphone. Hated it and now use trusted Bold. iPhone demoted to iTouch.
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Kris
8700c -> windows POS -> 8310 -> Bold 9000 -> brief foray to iPhone -> back to Bold 9000 -> Bold 9700 -> Now carrying a Torch!
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12-23-2009, 06:26 PM
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#233
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CrackBerry Addict
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 619
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Quote:
Originally Posted by NJBlackBerry
Wasn't this posted verbatim at 9:22AM today in post #205 of this thread?
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Very well could have been. Looks like the poster before me also posted it up as well.
In the future, I'll hold off on posting anything relevant until I can set aside 10 minutes to search and read thru 200 posts for fear that someone may have already posted the information.
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB
BES 5.0.4 ~ BES 10.1
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12-23-2009, 06:29 PM
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#234
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Sounds like a good plan to me.
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12-23-2009, 06:35 PM
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#235
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BlackBerry Extraordinaire
Join Date: Feb 2006
Location: Dallas, TX
Model: 9800
OS: 6.0.0.666
PIN: OT NOIR
Carrier: AT&T/Cingular/AT&T
Posts: 1,741
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Quote:
Originally Posted by jgb@etree
Very well could have been. Looks like the poster before me also posted it up as well.
In the future, I'll hold off on posting anything relevant until I can set aside 10 minutes to search and read thru 200 posts for fear that someone may have already posted the information.
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Quote:
Originally Posted by NJBlackBerry
Sounds like a good plan to me.
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Sounds like someone's a bit too reflective of their avatar today. Chill, grumpy! 
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Dominance! The HUSKER Tradition!
Last edited by DallasFlier; 12-23-2009 at 06:36 PM..
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12-24-2009, 09:24 PM
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#236
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New Member
Join Date: Feb 2009
Model: 8320
PIN: N/A
Carrier: Cincinnati Bell
Posts: 1
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still no BIS email on December 24 9:20 pm
Am I the only BIS client in the world who STILL doesn't have email restored from Tuesday's outage? It's now Thursday December 24 at 9:20 pm. Lost email, BBM, and internet through Wednesday afternoon. Got back everything except email today (December 24). Email to my same address is coming in on laptop, just not on 8320 Curve. Carrier is Cincinnati Bell. No response yet from CB customer service. Help!
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12-30-2009, 11:32 AM
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#237
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CrackBerry Addict
Join Date: Aug 2005
Location: East Coast, USA
Model: Priv
OS: 5.1.1
Carrier: T-Mobile
Posts: 502
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What the...?
Okay, this is just plain weird. It's now December 30th. The outage was a week ago. And this morning, a bunch of the emails that were delayed in getting pushed down to my BlackBerry due to the outage got pushed down to my BlackBerry AGAIN. And it's still ongoing, another one just came through a few minutes ago. Is anyone else experiencing the same thing?  |
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12-30-2009, 11:57 AM
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#238
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Knows Where the Search Button Is
Join Date: May 2008
Model: 8900
PIN: UP GIRLS
Carrier: T-Mobile
Posts: 39
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Wirelessly posted
Everything has been fine here
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12-30-2009, 12:03 PM
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#239
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted
Quote:
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Originally Posted by Jack T. Chance
Okay, this is just plain weird. It's now December 30th. The outage was a week ago. And this morning, a bunch of the emails that were delayed in getting pushed down to my BlackBerry due to the outage got pushed down to my BlackBerry AGAIN. And it's still ongoing, another one just came through a few minutes ago. Is anyone else experiencing the same thing? |
Some services have been known to barf out a bunch of old messages. My memory is reading about it in the case of gmail, but I don't recall it being exclusive to gmail.
I suspect what you are seeing is not related to the outage recovery. I think all my email backlog came in the following day, and no duplicates.
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- Ira
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12-30-2009, 12:16 PM
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#240
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BBF Moderator
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,720
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I got a bunch of old messages from the 22nd this morning too. Gmail.
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