[wlee309]

Originally Posted by Dawg

Thats what i would like to know telenav isnt supported by nextel even so I dont see where that is even a issue. Soundslike they didnt equip there support team for a upgrade Plus if they are like any other CS dept they are all employed by another company and just do the support for them so they have no clue about the product anyway.

In her exact words, the Tier 2 Rep stated that Telenav is a software from Nextel; costs $9.95/month.

[Jason_AB]

Does anyone know for sure if Nextel is going to TRY and support Telenav, boy the Telenav folks should be reading these posts about Nextels support if that is the case.

[mboltcocacola]

Originally Posted by wlee309

I just finished up with Tier 2 over at Nextel and here's what they tell me:

Options - Host Routing Table
Click wheel and check 'register now' (I saw this in a previous post but didn't work for me)

If that does not work:
1) Options - Security
click trackwheel and select 'master radio reset'
it will prompt you for a password; hald half moon and four zero's)
2) Go back out to homescreen and turn wireless on

In regards to the Telenav issue, Tier 2 Rep apologized profusely when I basically 'struggled' with her. Thanks to BBForums.com, I knew that was not right.

I tried the above as per the Tier 2 support. It's still not working.

Have you tried to remove the battery yet? I had the same problem, removed the battery for a couple of minutes and reinstalled it. The browser reappeared at startup. It may not work, but its worth a try, and couldn't hurt.

[wlee309]

Originally Posted by mboltcocacola

Have you tried to remove the battery yet? I had the same problem, removed the battery for a couple of minutes and reinstalled it. The browser reappeared at startup. It may not work, but its worth a try, and couldn't hurt.

sorry, doesn't work.

I called BB supoprt again and this time I got a total dummy. she suggested to chagne my IP address to see if it would help. I'm gonna hv to call them again.

has anyone tried the service book removal trick posted somewhere?

[SpacemanSpiff]

Originally Posted by wlee309

sorry, doesn't work.

I called BB supoprt again and this time I got a total dummy. she suggested to chagne my IP address to see if it would help. I'm gonna hv to call them again.

has anyone tried the service book removal trick posted somewhere?

Uhh Yes... Did you see my earlier post?

By the way that is all I did. After all the waiting and the removing the battery and such I went through the above steps and it showed up right away.

I never called Nextel and I never logged in to the BWC online.

Originally Posted by me

Download the new Software
Delete your service books From the top to the bottom
Turn off your 7520 and remove the battery
Wait 2.5 minutes
Go back to your service books and undelete ONCE
That should bring up the Blackberry Browser Book
Clikck the wheel to view
Click to view HRT
Click to send
Wait a few seconds while the transmission occurs

[nowucy]

Originally Posted by SpacemanSpiff

A hahah ha hah hahahahaha

I finally got it.... Man that was a lot of work....

Okay kiddies here you go:

Download the new Software
Delete your service books From the top to the bottom
Turn off your 7520 and remove the battery
Wait 2.5 minutes
Go back to your service books and undelete ONCE
That should bring up the Blackberry Browser Book
Clikck the wheel to view
Click to view HRT
Click to send
Wait a few seconds while the transmission occurs

Success! And not one phone call to Nextel.

Thank you. With these instructions I was able 2 get it the first time.

[wlee309]

did all that and now I lost my HTML browser icon. bummer.

[logik420]

hey everyone! happy to announce that the Nextel Blackberry 7520 4.0 update is available. Within 24 hours of upgrading your handset firmware, the Internet Broswer icon will appear giving you access to the web. Additionally Telenav 4.0 for Blackberry has been released FIRST MONTH IS FREE!! You have to check this out!

If you have any questions about the Nextel Blackberry 7520, I am a Data Account Executive and can be reached at 888-99NEXTEL x701. I can also help you get setup and answer any of your questions.

Existing Nextel customers receive $50 referral credits when you send someone my way who activates a new handset with Nextel.

If you've been thinking of purchasing the 7520 NOW IS THE TIME!

Only $149.99 after rebate! Discounts are available to customers who work for large companies!

Call me for details, or email

Enjoy!!!!

[Dawg]

Man he should have read before posting this junk

[NXTL*BRIAN]

I have been doing credit checks for Nextel with my Blackberry 7250 using the Html Browser for almost 4 days now. So far I haven't faced any problems or difficulties. As for one of my co-workers, when she opens up the browser it says Unable to access internet, please contact service provider. To bad for her I guess huh? LoL However, everything for me is still going fine, thank God. As of right now i'm fully satisfied with the browser, even more so then with Reqwireless Webviewer. For everyone elses sake, I hope the browser quickly becomes availble in their area. Additionally, I talked with my boss in Lexington today and he says the Browser will only get better and more reliable. So from what I see and hear, thing will only get better!

[adamp]

Originally Posted by SpacemanSpiff

A hahah ha hah hahahahaha

I finally got it.... Man that was a lot of work....

Okay kiddies here you go:

Download the new Software
Delete your service books From the top to the bottom
Turn off your 7520 and remove the battery
Wait 2.5 minutes
Go back to your service books and undelete ONCE
That should bring up the Blackberry Browser Book
Clikck the wheel to view
Click to view HRT
Click to send
Wait a few seconds while the transmission occurs

Success! And not one phone call to Nextel.

[adamp]

Originally Posted by logik420

hey everyone! happy to announce that the Nextel Blackberry 7520 4.0 update is available. Within 24 hours of upgrading your handset firmware, the Internet Broswer icon will appear giving you access to the web. Additionally Telenav 4.0 for Blackberry has been released FIRST MONTH IS FREE!! You have to check this out!

If you have any questions about the Nextel Blackberry 7520, I am a Data Account Executive and can be reached at 888-99NEXTEL x701. I can also help you get setup and answer any of your questions.

Existing Nextel customers receive $50 referral credits when you send someone my way who activates a new handset with Nextel.

If you've been thinking of purchasing the 7520 NOW IS THE TIME!

Only $149.99 after rebate! Discounts are available to customers who work for large companies!

Call me for details, or email

Enjoy!!!!

Where do you download the update?

[SpacemanSpiff]

By updated the handheld software from the blackberry site, it becomes part of the package. Remember, you have to load the package to your Blackberry (simply double clicky after you download it.) I am also assuming (perhaps incorrectly) that you have installed the Blackberry Software onto your desktop.

Then, follow the rest of the steps and ...well that's how myself and one other got it to work.

But it worked!

[wlee309]

I had the HTML browser for about a wweek and a half prior to the release a few days ago. Everything was going smooth until two days ago when any attempts to use the HTML browser would give me the following message,

"Internet Service Unavailable. If this problem persists, please contact your service provider."

I called customer support (Tier 2 Blackberry support) at Nextel twice and both reps did not have any answers for me........one of them was absolutely clueless as to what an HTML browser is while the other suggested Telenav was neccessary to get HTML browser access.

Hence, I seek advice from the forum pros. Below is my email to Nextel CSR as well:

1 - Refreshed my Host Routing Table. Nothing.

2 - Refreshed HRT, then taking the battery out for over 3 minutes and doing a master radio reset as per the first CSR. nothing.

3 - BB service rep suggested to change my IP. Nothing.

4 - I deleted all my service books and conducted a master reset and then going back and 'undeleting' the service book entries as some forum members suggested to no avail. By doing this, I lost my browser icon. I am looking at my service book entries currrently and realized that there are at least two less service books than what I had before when I had a successful HTML browser (after the 319 upgrade).

5 - Lastly, I had resent my service books to my 7520 via my Blackberry Web Client account and still no luck.

any help?

[SpacemanSpiff]

Maybe they took it away from you cause you jumped the gun.... ;)

[Dfen]

I am damn near done *!#@ing with Nextel. Why is it that soooo many people are sooooo stupid at Blackberry support. I called to find out why it is that I haven't managed to get the new browser and they told me that I had to do a whole bunch of downloads. Then after they are done downloading that I would have to call them back and they would get it setup. Well by the time it all got done downloading I called back, but the good folks in Tier 2 were already gone for the day. So I asked the gentleman what I was supposed to do now. He told me that Nextel doesn't have a new browser and that it wouldn't be coming out for a least a few weeks. When I told him that I knew of SEVERAL people that had it. He laughed and said that it wasn't possible and that someone had told me a lie. What a dipshit.

Cheers!

[SpacemanSpiff]

What is really throwing me off in all of this (and maybe I'm the lucky one) is that I never called anyone. I never "asked" for it to be sent. I just downloaded/uploaded the new software.

I still didn't have the new browser and figured I wold have to call so before I did that, I deleted all the service books (I hate calling customer service for anyone).

I noticed that some of them came back by themselves when I HRT registered so I deleted them again and turned off the unit and removed the battery.

A few minutes later I pushed the battery back in and re-registered.

It just showed up.

And with every passing post, I feel like the lucky one.

[wlee309]

Originally Posted by SpacemanSpiff

Maybe they took it away from you cause you jumped the gun.... ;)

nope, no gun jumping here. I just 'insisted' that the service rep's information was incorrect (in regards to the telenav reference). I have to say that despite my plea, the service rep placed me on hold to obtain the correct information before apologizing to me (this happened like 4 times before she got it right). A lazy service rep on the other hand may have just placed me on hold for the sake of putting me on hold.

[Jason_AB]

It is still unbelievable that Nextel would roll something this huge with such poor communication inside their own company. WOW that terrible.

[atwageman]

I feel so lucky. I have not had a single BB issue since I got the new browser.