[braulio]

I downloaded the newest version of the Desktop Manager software (4.2 Sp2) and I installed it. When I hook up my Blackberry it installs one driver (for Blackberry Device) but it can't seem to find the driver for RIM Composite Device.

I have googled and googled and not found a solution to this though I've read of people using their blackberry with Vista and having no problems.

I hope this has an easy fix.

Thanks in advance!

[braulio]

Bump

Please do help me, or direct me to where I could find some help.

[braulio]

So seriously, no one can help me?

I know I'm not the only one with this problem.

[BBtechrep]

Hi,

What do you mean by "Composite Device"? Had the program not installed correctly so far? Is there something you're trying to do specifically that's not working correctly?

Please let me know and I'll see what I can do to help. Had you attempted to clean uninstall it and reinstall it again at any point?

Thank you,

BBTech

Originally Posted by braulio

I downloaded the newest version of the Desktop Manager software (4.2 Sp2) and I installed it. When I hook up my Blackberry it installs one driver (for Blackberry Device) but it can't seem to find the driver for RIM Composite Device.

I have googled and googled and not found a solution to this though I've read of people using their blackberry with Vista and having no problems.

I hope this has an easy fix.

Thanks in advance!

[braulio]

On my computer, Vista OS. When I plug in my Curve via USB, it begins installing the drivers automatically, two of them. One of them is "Blackberry Device" and that installs correctly. Then, the second installation which is for "RIM Composite Device" (as it shows up on my computer) fails.

I installed the Desktop Manager software that came on the disc included with my Curve but that didn't work. Then I went through and uninstalled it to reinstall with the newer 4.2 Sp2 version of the software.

Still, the "RIM Composite Device" seems to bar it from working.

What I'm trying to do at the least is to just get the Desktop Manager software and my PC to recognize the Curve.

[BBtechrep]

Hi,

Hmm.. what is this "COMPOSITE DEVICE" supposed to be used for? Could it be some type of MODEM driver? Had you gone to BlackBerry - BlackBerry Support | Knowledge Base, Product Documentation Software & Support Programs and make certain to download the DTM 4.2 SP2 file? If so, what specific file name did you download? The same website, I believe, has some modem drivers available and also, I believe, the BlackBerry Device Manager program in case you need that too.

I'll see what I can find on the BB Tech Knowledge Base dealing with "composite devices" and see what comes up. Does that have some video / camera support? Can you play some mpegs or other video formats on it? It could involve those too. Don't know what I can find but I'll do some searching and see what I find.

[braulio]

I'll look around too, thanks for helping. I did download that file though. The exact filename for what I downloaded and installed is "Desktop Software v4.2 SP2 without Media Manager (English)."

[BBtechrep]

Hi again,

Here is some information from the BB Knowledge Base that may prove helpful. To me it sounds like a "Handheld Not Found" type error. These steps are provided by RIM which may help in resolving this issue. Try it and let me know how it turns out:

BlackBerry Search Results

Originally Posted by braulio

What I'm trying to do at the least is to just get the Desktop Manager software and my PC to recognize the Curve.

[braulio]

None of that really helped but honestly thanks for taking the time to help me.

I will keep looking at what you showed me as well as elsewhere on the Blackberry support site.

[BBtechrep]

Have you maybe attempted to change USB ports? Checked the USB cord itself for defects? Clean uninstalled/reinstalled the DTM at any time? How about disabling the RIM Virtual Serial Ports and then rebooting the PC? Any of those steps done?

Sorry it wasn't much help.

[braulio]

I just uninstalled and reinstalled the DTM. I also installed the Device Handler and the Modem Drivers from the Blackberry Software site. DTM is installing as I type and I rebooted my phone. I have cycled through all three of my USB ports, and checked the cable. I don't know about disabling the RIM Virtual Serial Ports however.

[braulio]

And none of that has worked, ugh. It still shows the "RIM Composite Device" failing installing.

I hate this.