The contact information is listed on the website, you just have to manually type the email to the listed support address. The technical support email is support@terratial.com .... Please contact them directly.
This is a new product, I am sure they are willing to improve the product... Also, Terratial is now one of the currently 7 sponsors of BlackBerryForums, so maybe they'll be able to help you a little more quickly!
(Please note... as a volunteer moderator, I am not affilated with Terriatial, the many sponsors just help pay for the operation of this website.)
I have two BB's, 7230 and 7100t, and the ringtone megaplex has been quite good for me. I contacted their support department and asked for some songs in particular and they have been quite responsive. I wish I could upgrade the audio capability of the 7230 but I'm glad that the available ringtones work on both models. I hate to overpay for ringtones by buying them one at a time and that megaplex has been a good way around that frustration. Terratial has something else which has been an eye-popper for both of my BB's. It's Screenengager Dynamic. I bought it almost a year ago and they keep adding features. WOWWWW!