BlackBerry Forums Support Community

devnull · 08-02-2008, 08:37 PM

All,

Today I attempted a backup using DM and got this error: "error backing up databases". I did the battery pull, and also a reboot of my pc. But still the error persisted. DM version is 4.5.0.15

After fiddling with the advanced menu in DM, I found that there was a problem database called "Browser Data Cache". This database had 8 entries, but for some reason, it would not backup. I used the "clear" feature in the advanced DM screen for this one database and all seems to be well now.

Has anyone had this problem? Did I do the right thing by "clearing" it with DM?

- devnull

John Clark · 08-02-2008, 11:07 PM

Yes, you did the right thing. I've seen this happen with the Profiles database, too.

Yummy · 08-24-2008, 02:15 PM

Many thanks for this thread! I had a problem with backing up my Curve today, I was getting "error backing up database(s)" message today, It always occur when the DM was backing up the profiles, so I did what devnull did (cleared the profile database in advanced menu of DM - it had 6 entries - after I used the "clear" feature only 5) and it is working now. ;)

Airik · 08-29-2008, 03:46 PM

OK so first off, first post *waves. Been installing/un-installing/editing files as I play with my new toy, with forum guidance thankfully. BTW JC, you have been on top of every issue I have had. Keep up the good work

. And now this morning I'm having this "error backing up database" issue as well. Sounds like a quick fix, only my newb-ness is holding me back. So... How do I get to the "advanced menu" in the DM? I'm assuming DM is the Desktop Manager? I see no advanced settings there. I'm sure the answer is simple, but my head's been swarming with all this new info since I got this phone :D

Airik · 08-29-2008, 04:41 PM

ooo I figured it out. Knew it was easy lol. OK so now the question is, what was the problem in the first place?

sheldonbk · 08-29-2008, 06:16 PM

Quote:

Originally Posted by John Clark

Yes, you did the right thing. I've seen this happen with the Profiles database, too.

Is it safe to clear the profiles database?

zero7404 · 09-20-2008, 01:02 PM

i also had this problem, deleted the browser cache in the advance menu and it backs up fine now.

but i have another problem, every time i connect my 8310 to dm, it pops-up a message about update versions for the device (4.5.0 Core Apps, Basque Language Support and Password Keeper)....

but when i select update now, it says no software update is required for the device (after working), then i can only go back to main menu.

this happens every time i plug the phone in and start DM.

sheldonbk · 09-20-2008, 02:32 PM

Quote:

Originally Posted by zero7404

i also had this problem, deleted the browser cache in the advance menu and it backs up fine now.

but i have another problem, every time i connect my 8310 to dm, it pops-up a message about update versions for the device (4.5.0 Core Apps, Basque Language Support and Password Keeper)....

but when i select update now, it says no software update is required for the device (after working), then i can only go back to main menu.

this happens every time i plug the phone in and start DM.

I had the same problem as did others. I can't recall the solution but search for "Basque" and you'll find the related thread(s) with the answer.

zero7404 · 09-20-2008, 02:48 PM

Quote:

Originally Posted by sheldonbk

I had the same problem as did others. I can't recall the solution but search for "Basque" and you'll find the related thread(s) with the answer.

i went into the apps in dm, checked Basque and it updated the phone. not getting the message any more in dm, but not sure what prompted the update message as i had not updated to another 8310 version or anything.....

mdoog3 · 10-21-2008, 11:30 AM

Hi, I am getting this same error message "error backing up databases" and it's failing on Profiles. When i go into the Advanced menu under Backup and Restore in DM (i think this is the "advanced" menu you guys are referring to) the Profiles database is greyed out and there is a message at the bottom of the window that reads.

"Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restore or clear them."

Any ideas? I am using BES and have my work email setup on this device.

aiharkness · 10-21-2008, 12:23 PM

Wirelessly posted (8820)

Quote:

Originally Posted by sheldonbk

Quote:

Originally Posted by John Clark

Yes, you did the right thing. I've seen this happen with the Profiles database, too.

Is it safe to clear the profiles database?

Safe in the sense that you won't break the blackberry. All settings will be default afterward. Any personalization you did will be gone.

aiharkness · 10-21-2008, 12:28 PM

Wirelessly posted (8820)

Quote:

Originally Posted by mdoog3

Hi, I am getting this same error message "error backing up databases" and it's failing on Profiles. When i go into the Advanced menu under Backup and Restore in DM (i think this is the "advanced" menu you guys are referring to) the Profiles database is greyed out and there is a message at the bottom of the window that reads.

"Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restore or clear them."

Any ideas? I am using BES and have my work email setup on this device.

Disable wirless reconcile on the handset ... See if that allows you to clear.

mdoog3 · 10-22-2008, 08:32 AM

No luck. I disabled wireless reconciliation in email and wireless sync in calendar, address book, tasks, and notes and waited like 15 minutes before connecting to DM. The Profiles database is still unavailable to clear out. Any other ideas?

choi4096 · 10-22-2008, 08:46 AM

Quote:

Originally Posted by zero7404

i also had this problem, deleted the browser cache in the advance menu and it backs up fine now.

but i have another problem, every time i connect my 8310 to dm, it pops-up a message about update versions for the device (4.5.0 Core Apps, Basque Language Support and Password Keeper)....

but when i select update now, it says no software update is required for the device (after working), then i can only go back to main menu.

this happens every time i plug the phone in and start DM.

Are you using Vista? Have the same problem using my Vista. my quick fix is, I used my wife's computer which is still on XP.

bppilot · 10-22-2008, 10:29 AM

Do you have the WSJ mobile reader installed? There's another thread and it was found to be the cause of this issue - the CTO of FreeRange who makes the WSJ reader acknowledged the problem but hasn't fixed it yet to the best of my knowledge.

mdoog3 · 10-22-2008, 03:04 PM

i did have the WSJ mobile reader installed. I just deleted it and clicked Yes to restart after doing so but this did not resolve the problem. My backup still error out on the Profiles. Next suggestion???

Kopter · 10-22-2008, 04:27 PM

I have the same problem. Here is the thread detailing more steps taken to attempt to resolve. Not yet resolved.. for me anyway.

aiharkness · 10-22-2008, 06:07 PM

Wirelessly posted (8820)

Quote:

Originally Posted by mdoog3

i did have the WSJ mobile reader installed. I just deleted it and clicked Yes to restart after doing so but this did not resolve the problem. My backup still error out on the Profiles. Next suggestion???

Even with removing the reader, the profiles database apparently remains corrupted. Clearing the database will probably fix things. Then reconfigure your settings.

dhollins · 10-25-2008, 07:54 PM

Thanks for this thread. I had this happen today. Cleared the profiles database, now all is well.

bnewkirk · 10-30-2008, 01:57 PM

I got the "error backing up databases" today also. First time I have had a problem.

It gives me the error when it gets to 'Setup Wizard Options'. I did the battery pull and computer reboot but still no go.

Thoughts?