BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-20-2014, 05:19 AM   #1
SheikhaSarwi
New Member
 
Join Date: Feb 2014
Model: Q10
PIN: N/A
Carrier: AIRTEL NIGERIA
Posts: 1
Default Can Receive BBs but Cannot Send Out

Please Login to Remove!


Hallo everyone!

I am unable to send out bbs. When I send out - it gives the tick sign (that shows just before the Delivery 'D' comes up), but it never turns to D and it stays like that with people who are sitting next to me...

I am receiving fine though...

Had this problem with my Bold 5 (currently using a Q10- with updated OS & BBM Software), and after a couple of days - everything went back to normal.
My Network provider claimed it had been escalated to Blackberry with no feedback.

PLEASE HELP!!!!
Offline  
Old 02-20-2014, 07:55 PM   #2
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Can Receive BBs but Cannot Send Out

Battery pull help?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 02-21-2014, 12:21 PM   #3
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Can Receive BBs but Cannot Send Out

Don't do a battery pull with BB10 except as last resort.

To OP, what have you tried? I would first shut down the device normally and then start it again. Some take the battery out for a few moments or more after shutting down. Next step if that doesn't fix it is to reset the device by either the method of holding the power button or the method of holding the up and down volume buttons. And if that doesn't work, try deleting and re-adding the contact and/or deleting and re-installing BBM. The last resort would be backing up, doing a security wipe, and just restoring your data (not settings, and not app data) and then doing settings over manually.
__________________
- Ira
Offline  
Old 02-21-2014, 02:16 PM   #4
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Can Receive BBs but Cannot Send Out

I pull battery every day when I swap to a fully charged one
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 02-21-2014, 03:43 PM   #5
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default

Quote:
Originally Posted by knottyrope View Post
I pull battery every day when I swap to a fully charged one
More power to you.
Posted via BlackBerryForums.com Mobile
Offline  
Old 02-21-2014, 08:11 PM   #6
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Can Receive BBs but Cannot Send Out

[quote=aiharkness;1811036]Don't do a battery pull with BB10 except as last resort.


Ok , I will ask, why not? Is there an issue with the BB10 units?
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 02-21-2014, 09:22 PM   #7
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default

[QUOTE=tsac;1811039]
Quote:
Originally Posted by aiharkness View Post
Don't do a battery pull with BB10 except as last resort.


Ok , I will ask, why not? Is there an issue with the BB10 units?
From what I understand, it isn't needed. I don't find anything from BlackBerry identifying a battery pull as a troubleshooting step on BB10 devices. And I'm not sure that it doesn't make matters worse in some instances.

In my case I had done a few resets over time using the power button or volume buttons. And I had done some again when a podcast app was hanging when updating. Not battery pulls, just resets using the buttons. I ended up filling my device on board memory and microSD card with lost clusters. But the problem is there is no repair function like in BBOS (at least on 10.1, and maybe there is on later versions). I was able to fix the lost clusters on the card using a computer, but I ended up doing a security wipe on the device and restoring from backup.

After the lost cluster episode I started doing normal shut downs and then rebooting when the podcast app hangs. The podcast app works again, and no lost clusters. I now avoid even doing resets using the buttons since I did the wipe and all is fine.

Obviously there are others doing battery pulls without harm. I don't think it is necessary. As I say, as a last resort if the device is frozen and you can't reboot or reset, then, yeah, do it, but under other circumstances I believe it may do more harm than good.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Can Receive BBs but Cannot Send Out
Thread Thread Starter Forum Replies Last Post
8350i cannot receive texts but can send sansert BlackBerry Help 6 12-05-2011 08:46 PM
i cant make or receive them & send or receive them skybond BlackBerry Help 9 04-16-2011 04:41 PM
I cant send or receive MMS for a week now. xupthree60 General 8500 Series Discussion - Gemini 4 02-14-2011 07:29 PM
Cannot receive emails from Gmail or Yahoo, but can send kerph32 General 8300 Series Discussion - Curve 4 04-04-2008 11:53 PM
Can receive but not send email; how do I change smtp server jessejf General 8100 Series Discussion - Pearl 4 04-06-2007 11:41 AM


1PC New In Box Sealed AB 1747-M13 SER A SLC EEPROM Memory Module 1747M13 Surplus picture

1PC New In Box Sealed AB 1747-M13 SER A SLC EEPROM Memory Module 1747M13 Surplus

$78.00



1 PC New Factory Sealed AB 1747-M13 SER A SLC EEPROM Memory Module 1747M13  picture

1 PC New Factory Sealed AB 1747-M13 SER A SLC EEPROM Memory Module 1747M13

$98.00



CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip picture

CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip

$7.98



1PC New In Box PLC Memory Card  FX-EEPROM-16  picture

1PC New In Box PLC Memory Card FX-EEPROM-16

$142.50



CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip picture

CH341A 24 25 Series EEPROM Flash BIOS USB Programmer Module + SOIC8 Test Clip

$4.88



5PCS EEPROM IC ATMEL DIP-28 AT28C256 AT28C256-15PU US picture

5PCS EEPROM IC ATMEL DIP-28 AT28C256 AT28C256-15PU US

$33.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.