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Old 02-20-2013, 07:20 PM   #1
Ole Joe Clark
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Default Uninstalling BB destop software

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Have changed phones and attempted to uninstall the BB desktop software ver 6.1. It reaches a certain point and then gives a error message that a file is missing and then it rolls back the uninstall process. Now I have two BB desktop software files on my Windows 7 PC and can't uninstall either one. HELP!

Thanks in advance for your help.

Joe

NOTE ERROR MESSAGE IS: 1316.A network error occured.

Last edited by Ole Joe Clark; 02-20-2013 at 07:25 PM.. Reason: added error information
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Old 02-20-2013, 08:39 PM   #2
aiharkness
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Default Re: Uninstalling BB destop software

Have you looked at the following?

http://btsc.webapps.blackberry.com/b...ListHelperImpl
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Old 02-20-2013, 09:50 PM   #3
Ole Joe Clark
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Default Re: Uninstalling BB destop software

I found it after I posted and was not able to get back on the forum at that time and let it be known. Just got back in and saw your post, thanks so much.

Joe
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Old 02-21-2013, 09:26 AM   #4
aiharkness
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Default Re: Uninstalling BB destop software

My bet is the last alternative at the link is where you are headed. Post an update when you get a chance.
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