There are probably much more qualified people to answer your question than me, but by chance does your person also have his Outlook open/running when he's trying to receive these emails? I have 3 email addresses going to my Blackberry, 2 of which also go to my Outlook (one is specific for my BB). One of the emails downloads to both no problem. One however will not receive the email if Outlook is running on my desktop. Now granted, there may be a setting in Outlook I could change to fix this but it's not that big of deal for me...just trying to help.
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