[FSUBBUSER]

So I downloaded the new os and desktop manager does not find it. I deleted the vendor xml file so thats not the problem. I have deleted and reinstalled the desktop manager and the os and still no luck. I even tried some of the betas that I tried and no luck. I can sync just fine I just cant seem to get any os on my phone. I also wiped the handheld and pulled the battery a couple of different times. What gives. I tried searching and most everyone solves their problem by deleting the venor file, restarting or simply unplugging the usb but for me nothing works. Please help.

[sgtcasey]

Originally Posted by FSUBBUSER

So I downloaded the new os and desktop manager does not find it. I deleted the vendor xml file so thats not the problem. I have deleted and reinstalled the desktop manager and the os and still no luck. I even tried some of the betas that I tried and no luck. I can sync just fine I just cant seem to get any os on my phone. I also wiped the handheld and pulled the battery a couple of different times. What gives. I tried searching and most everyone solves their problem by deleting the venor file, restarting or simply unplugging the usb but for me nothing works. Please help.

Did you download the correct OS for your device? You can't download just any one. If you have an 8330 you'll need the OS for an 8330.

Dave

[FSUBBUSER]

I downloaded the one at the top of this page and it says 8330

[sgtcasey]

Originally Posted by FSUBBUSER

I downloaded the one at the top of this page and it says 8330

When you connect your phone to your computer after verifying one more time the vendor.xml file is deleted, click on Application Loader and start the process.

Dave

[FSUBBUSER]

I have and it says no software is available

[sgtcasey]

Originally Posted by FSUBBUSER

I have and it says no software is available

There isn't really many other things that could be wrong other than:

1. You don't have the right OS file.
2. You didn't delete the vendor.xml file.

Anyone else feel free to add to that list above.

Have you tried a different version of the Desktop Manager? I have yet to use the 4.5 version. I am still using whatever version T-Mobile has up for download on their website.

Dave

[FSUBBUSER]

yeah i went back to 4.3 and same thing so i went back to 4.5 and still nothing.

[NJBlackBerry]

Please look in c:\program files\common files\research in motion\shared

What directories do you see

Please look in c:\program files\common files\research in motion\apploader

Is vendor.xml there?

[FSUBBUSER]

loader files and no the vendor xml is gone