[bosclarkeBB]

Hi, we just got a new Bold for a user that needs global BB access. First one in the company. We are having problems activating the Bold. It does not connect to the BES server while doing the Enterprise Activation process.

One of the comments made in talking with Verizon is that we need BES SP6 to talk with the Bold.

Does anyone know if there is a specific BES version required for activating the latest phones running OS 6?

We are actually running BB Professional Edition, at ver 4.1.4

[freakinvibe]

No, basic functions like e-mail sync will work. Just newer features of the device OS will not be supported (like remote file share access, flagging of e-mails etc).

If you have problems activating your new Bold, just have a look at this KB:

KB13852-Identifying and troubleshooting issues with the enterprise activation process

[knottyrope]

Also make sure this is up to date.
KB13589-How to update the "device.xml" and "vendor.xml" files

[TargetIT]

Originally Posted by knottyrope

Also make sure this is up to date.
KB13589-How to update the "device.xml" and "vendor.xml" files

Werd