[MusicalChris]

Hi, have added a new user to a BES 4.1.7 server, adds in manager fine, set activation password as a but when trying to set up on the BB it keeps coming up email or password incorrect, have tried with another user in the domain with the same group permissions etc on the same phone and all is fine.

Have been over the permissions with a fine tooth comb and both users are the same, the user with the issue did not have besadmin in their security permissions but have added this and has not made a difference, am running out of ideas now as to what it could be, would i have to restart server after changing user permissions?

Any help would be much appreciated.

Cheers.

Chris.

[freakinvibe]

If the enterprise activation screen on the blackberry comes up with and e-mail or password incorrect this means that the initial ETP e-mail has arrived correctly but you have put in the one-time Enterprise Activation password wrong.

How exactly did you initiate the Enterprise Activation on the BES Server?

Also, make sure, you have gone through these troubleshooting steps:

KB13852-Identifying and troubleshooting issues with the Enterprise Activation process

[MusicalChris]

Hi, thanks for the reply, have had a look at the link and all seems to be ok, the password is correct that we put in as have tried many different passwords over the last week or so and none have worked.

Yesterday i security wiped the phone, deleted the user from bes waited an hour re-added the user, set password of a and tried again, still the same, tried normal owa access and that did not work either even though owa for this user is fine over web browser etc?

looked again last night and there was a forward set on the account in exchange, read somewhere this may be an issue so have taken this off and asked the customer to try again.

Will see if this makes any difference, have tested permissions and all comes back fine.

Cheers.

Chris.

[fadmin]

Can you activate it over the wire instead of air?

[MusicalChris]

Hi, when plugged in to server nothing comes up, device does not seem to connect, anyway found out what it was, there was a forward on the account set in exchange, took this off and it went straight through.

Regards.

Chris.