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Old 06-23-2009, 10:30 AM   #1
christinamathe
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Unhappy Can not view email folders

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Can someone tell me how I can view my email folders? I could on an older BB version and now I can't. Can someone help me please?
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Old 06-24-2009, 05:41 AM   #2
NOLU
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I believe it should be Messages->Options->Email Settings, access the menu & choose Folder Redirection
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Old 06-24-2009, 07:04 AM   #3
christinamathe
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I only show the following options under email settings...
Enable HTML email
Download images automatically
confirm delivery
confirm read
send read receipts
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Old 06-24-2009, 08:31 AM   #4
jsconyers
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Once in there, press the Menu key, then you will see the option for Folder Redirection.
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 06-24-2009, 09:36 AM   #5
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In my case, this view only shows my AT&T Yahoo Inbox and SPAM folders. It does not show any of the user-created directories on my account. Is there any way to get it to recognize these?
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Old 06-24-2009, 09:37 AM   #6
jsconyers
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This feature is for devices connected to a BES. BIS does not support folder redirection.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 06-24-2009, 11:18 AM   #7
rasmith3530
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Wow, that's interesting, because I have the option displayed on my Curve, and I'm on BIS. For some reason, I was under the assumption that only relevant menu items would be displayed.
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Old 06-24-2009, 11:20 AM   #8
jsconyers
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You will have the option. However, as you've noticed, you don't see your personal folders you've created. On BES, you would see your entire folder structure there.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 06-24-2009, 11:23 AM   #9
rasmith3530
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Does this hold true for POP and IMAP accounts as well as Exchange server?
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Old 06-24-2009, 11:26 AM   #10
jsconyers
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I can't answer this with 100% certainty as I don't use Exchange, nor have I without being attached to a BES. AFAIK, you cannot do this with simply connecting the POP/IMAP to BIS to forward the mail to device. However, I believe if you use Desktop Redirector in Destop Manager, you will have the ability to access your sub-folders.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 06-24-2009, 01:37 PM   #11
christinamathe
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After choosing folder redirection all I see is a spam folder as well. Unfortunately I don't even know what BES and BIS mean... I would really appreciate some super basic instruction...
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Old 06-24-2009, 01:54 PM   #12
jsconyers
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BIS = BlackBerry Internet Service. This is personal accounts such as Hotmail, Yahoo, Gmail, etc.

BES = BlackBerry Enterprise Server. This is for corporations. Exchange, Domino and GroupWise.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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