BlackBerry Forums Support Community

oli.watts · 05-02-2007, 05:22 AM

Hi All,

I installed the 4.2 software for my 8700g, only to find that the perfectly functional 'work-email-via-gmail' system that i'd set up (thanks to advice on this forum) is now broken.

Basically, any email I used to send from my Instant Email (T-Mobile) account shows that address, and not my work address as it used to...

Any thoughts or ideas?

Thanks,

Oli

JSanders · 05-02-2007, 06:31 AM

Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I would first delete the entire BIS setup, and det it again, fcollow the instructions and do it as you did before. Good luck.

oli.watts · 05-02-2007, 06:38 AM

Tried that already, and it still doesn't work :( Thanks for the suggestion though!

Oli

JSanders · 05-02-2007, 07:54 AM

So basically, your setup does work, except for the "reply from" address is NOW stated as being from your [email address]

account? And you want it to show from your work account or from your gmail account?

oli.watts · 05-02-2007, 02:37 PM

JSanders, you've hit the nail on the head

Thanks for your persistance.

My setup for my [email address]

account is as follows:

Email Account Name: EI Mail BB
Reply To: [email address]

Signature: xxx
Auto BCC: [blank]
Auto Forward: [All Messages]

Hope that's more helpful

Thanks again,

Oli

JSanders · 05-02-2007, 02:49 PM

oli, look under Options > Advanced > Message Service. Highlight the one visible message service and press the ALT key. Do you show other message services there? Your BB will default from whichever message service you have highlighted here. Does that help?

I am thinking, though, if you have your work email "forwarded" to your @.tmo.blackberry.net address, you won't have your work email listed here...

oli.watts · 05-02-2007, 02:57 PM

Ah!

I've set that up correctly previously. I've added my work email address to the BIS page, which allows me to send email from that address (but not receive it as our OWA is not set up correctly).

However, the BB seems to always reply automatically via service the message was recieved through, which is my @tmo.blackberry.net address, which is where the problem comes from.

Hope that makes sense, many thanks for your help.

Oli

JSanders · 05-02-2007, 03:02 PM

Yes, that makes sense. Your BB will always reply auotmatically FROM the message service address from which the message received. That cannot be changed. However, IF you FORWARD that message, you can now scroll to the top of the email and select SEND USING. Then enter the desired recipients address...

oli.watts · 05-02-2007, 03:07 PM

Thanks for that, but what puzzles me is why it was working before and now doesn't!

Oli

JSanders · 05-02-2007, 03:33 PM

Well, either you need to setup your BIS properly and not used forwarding, or try this third-party software, BBReply.
http://www.blackberryforums.com/afte...es-thread.html

oli.watts · 05-03-2007, 03:35 PM

Just as an update for this, there's a crazy rule on my server where internal mail goes to a different username than externally sent mail.

I'm very puzzled as to why this has stopped working, especially as it was working perfectly before.

I've pasted below the header of an email I sent just before this stopped working, any help would be very gratefully recieved:

Microsoft Mail Internet Headers Version 2.0
Received: from service8.mimecast.com ([212.2.3.136]) by server01.Enterprise.local with Microsoft SMTPSVC(6.0.3790.1830);
Fri, 27 Apr 2007 12:42:13 +0100
Received: from smtp01.bis.eu.blackberry.com (smtp01.bis.eu.blackberry.com [216.9.253.48])
by service8.mimecast.com;
Fri, 27 Apr 2007 12:42:13 +0100
Message-ID: <2023147474-1177674130-cardhu_blackberry.rim.net-8692256-@bxe008-cell00.bisx.produk.on.blackberry>
Reply-To: [email address]

References: <941950532-1177492055-cardhu_blackberry.rim.net-1111557458-@bxe035-cell00.bisx.produk.on.blackberry> <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
In-Reply-To: <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
To: "Simon Delf" <Simon.Delf@commonpurpose.org.uk>
Subject: Re: Message
From: "=?UTF-8?B?T2xpIFdhdHRz?=" <oli@enterpriseinsight.co.uk>
Date: Fri, 27 Apr 2007 11:42:35 +0000
MIME-Version: 1.0
X-MC-Unique: 107042712421301101
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: base64
Return-Path: [email address]

X-OriginalArrivalTime: 27 Apr 2007 11:42:13.0362 (UTC) FILETIME=[190BD520:01C788C1]

Berry One · 05-03-2007, 11:05 PM

Quote:

Originally Posted by oli.watts

Basically, any email I used to send from my Instant Email (T-Mobile) account shows that address, and not my work address as it used to...

Any thoughts or ideas?

Yes.

Your example email address is dot-uk. Your profile says you are using T-Mobile.

Most likely, you are on T-Mobile UK.

Last weekend, T-Mobile UK upgraded to BIS 2.3. 'Reply-to:' and 'From:' functionality has changed in BIS 2.3.

Your upgrade of device to 4.2 coinsidentally happened at the time of T-Mobile UK upgrade to BIS 2.3 and has nothing to do with your problem.

Call T-Mobile UK and complain to them. More calls they get- more interested they will be to talk to RIM.

oli.watts · 05-04-2007, 08:04 AM

Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/123)

Is there any way that the software on the device itself could be a problem?...

Many thanks for everyone's help

oli.watts · 05-04-2007, 12:53 PM

Thanks BerryOne!

Does anyone have any experience in accomplishing this with BIS 2.3?...

Oli

maxsquared · 05-04-2007, 04:36 PM

Hi I am on O2UK with BIS, I am having the same problem.

oli.watts · 05-04-2007, 05:27 PM

Just had a very long call with T-Mob UK Blackberry Support.

They removed this function due to 'spam problems'... does anyone else have any suggestions?

Oli